The eye-catching chatbots are what the majority of the tech industry is fascinated with!
And why not? After all, the super unique AI chatbot features impact every business and make it work most efficiently.
Chatbots and their relevance
While the chatbot was initially made to simulate natural human conversations, it became a reliable source of information with time. Regular additions to the AI chatbot features have made it the most common and creative way to impart and receive information and ease daily tasks. The functionality and effectiveness of these chatbots have helped them be a part of almost all businesses and websites.
Chatbots support faster conversions. However, it’s essential to ensure chatbots are leveraged correctly to render the best possible results.
Leveraging chatbots
Leveraging Chatbots in the right way helps businesses double up their conversion rates and use them to suit their needs. Hence, focussing on its critical aspects will help in better leveraging and making it a boon for your business.
However, first, you need to understand the positive and negative aspects of the AI chatbot features. We know that online chatbots can influence sales. However, it can only be possible when we focus on some essentials that include –
- They use chatbots as the first layer of customer response, as chatbots work best in the initial phase.
- Investing more in training your bots to map out the potential audience and conversations will help you get a clearer view.
- Most conversions happen when bots guide prospects to relevant information. It is the most effective chatbot feature and needs to be a part of the process.
- Holding multiple conversations with individual customers simultaneously is yet another chatbot feature that needs to be applied.
- Ensure your bot doesn’t irritate your prospects by messaging them every 5 or 10 seconds when they visit your site. It is probably the worst experience that any customer can ever have.
- Chatbots prove their worth best when they make complicated businesses easier. So, train and design accordingly and witness your business grow.
Bots can do more than what you know and are much more than just live chats. Click here to support bots that delight your customers everywhere and always.
Chatbot features that impact bot performance
Bot builders have unique AI chatbot features that will help you improve and impact your bot performance effectively. Read on and use these fantastic ideas to enhance the bot’s performance.
Chatbot Marketing
Chatbot Marketing is when you promote your products and services through chatbots. Using bots to market products to help get a quick response and boost engagement. The chatbot feature allows for better lead nurturing and improves bot performance in a given time. It leads to better conversions and also supports data analytics. Read this ultimate chatbot guide to know everything about conversational AI chatbot.
Chatbot Analytics
Chatbot analytics is another essential tool that improves chatbot performance and enhances customer engagement. The fundamental matrices give you valuable insight into chatbot usage and conversions.
With custom analytics and statistical conclusions, you can quickly figure out the issues with the bot and work on its improvement. Chatbot analytics is considered an important tool to judge and verify chatbot performance from time to time.
Chatbot widget customization
Customizing your website’s chatbot widget ensures smooth and engaging interactions with customers. It is one of the AI chatbot features that boost bot performance by engaging more visitors and improving conversions. It can be like the look and feel of your website and contain its basic idea, so the bot can help provide valuable information to the prospects.
Artificial Intelligence (AI) Chatbots
AI Chatbots, also known as NLP chatbots, are the best way to get better results with little or no human effort. They automate customer experience and act as a one-stop solution to all their queries with little or no human interaction. Artificial Intelligence enhances the bot’s performance by understanding user input and leading more effortless conversations that help generate better organic traffic.
Chatbot API
A chatbot API is an Application Programming Interface that gives developers the features to build a chatbot. API helps developers use NLP to respond to the user and turn it into action.
When developers efficiently use the feature, they help users get chatbots with better performance and improved accessibility.
Data Security
Data Security is one of the essential AI Chatbot Features. Chatbots charged with handling sensitive information prove to be more helpful and authentic.
Security information is usually an easy target for hackers. However, precisely designed chatbots are safer and keep all your customers’ information safe and secure.
Visual flow builder
A visual flow builder works best for both you and your customers. When you opt for the service, you can easily drag and drop nodes and create automated flows—choosing the order of questions and responses to give your prospects a smooth experience and hence, better engagement.
Omnichannel messaging support
Omnichannel messaging delivers coherent messages and continuous conversations across all messaging channels. It helps in more conversions and better lead nurturing. Chatbots with omnichannel messaging support help to enhance the brand’s online presence and help you reach customers anytime and anywhere.
Live chat handover
A smooth and proactive live chat handover is an essential chatbot feature. The feature helps prospects reach out to a live chat agent and share their problems. These issues generally differ from those embedded in the chatbots and hence need effective solutions through live agents.
Sentiment analysis
Sentiment Analysis is a process that determines and categorizes the opinion about a product. The AI Chatbot feature builds an emotional connection with the prospects and gives them a natural experience.
The Final Word
Chatbots are the key to a bright future that carries numerous possibilities. So, step into the new normal with Kommunicate’s unique chatbot templates and super easy chatbot builder. Supercharge your business with our monthly and yearly bot plans offering unbeatable AI chatbot features, and no one can stop you from being out of the crew!
