Best and Affordable IVR Software for Small and Medium Business


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If you don’t know what is IVR software, let us explain it in simple words. IVR or Interactive Voice Response is a type of automated business call management software that serves as a gateway between callers and your firm.

Help desks, call centers, and other businesses can use IVR calling software to construct menus that callers can traverse using spoken commands or by clicking their phone buttons.

When the caller selects an option, the IVR calling system takes the next steps based on what the user has chosen on their mobile keypad. Here are the 5 best and most affordable IVR software for small and medium businesses.

  1. Aircall

Aircall is a cloud-based tool that streamlines and manages customer interactions for sales and customer service teams. It enables its users to easily establish clear communication line with callers. It is intended to help SMEs integrate IVR capabilities into their CRM and helpdesk software in order to manage after-sales customer calls.

Some of the most revolutionary features offered by Aircall are as follows:

  • Voicemail
  • Contact management
  • Call queueing
  • Call recording
  • Instant messaging
  • Shared call inbox
  • Conference calling
  • Automatic emailing
  • Software pairing
  • Comment tagging

Price

The basic version of the software starts at $30 per user per month. The professional version comes at $50 per user per month. All of these packages are billed annually.

  1. Freshdesk

Formerly called Freshworks, the reinvented Freshdesk is a simple but powerful cloud-based IVR software designed to help SMEs engage with their consumers in the most cost-effective manner.

Freshdesk’s user-friendly interface allows SMEs to set up their virtual contact centers with just a few clicks, saving them tons of money on hardware. Freshdesk’s API allows users to link the software with a variety of helpdesk and CRM solutions. This particular feature allows support staff to collaborate with each other without disrupting workflow.

Freshdesk enables customer care teams to communicate with clients via multiple channels, including laptops, desktops, and even mobile devices (both iOS and Android). One of the biggest benefits of this particular tool is that it provides remote working features that allow distant teams to stay connected, irrespective of their respective time zones.

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Here are some of the most valuable features that make Freshdesk an amazing IVR tool:

  • Allows agents to play unique songs for consumers who are on hold.
  • Provides a module for producing quality as well as performance reports
  • Helps set up an automated attendant that can take over calls while employees are unavailable.
  • Offers a VoIP (voice over internet protocol) number that can be accessed from anywhere

Price

Freshdesk comes with a 21-day free trial. Beyond that period, users need to pay $15 per agent per month for the Fast Growth version. On the other hand, the Pro version comes at $49 per agent per month. It also comes with an enterprise version that costs $69 per user per month. All of these figures are charged annually.

  1. Cloudtalk

CloudTalk is a simple and easy-to-use IVR system. It has the potential to greatly improve customer experience and your team’s performance. This particular solution is designed for startups, SMBs, and eCommerce businesses.

CloudTalk offers more than 50 advanced calling capabilities, including the following:

  • Call queuing
  • Internal calls
  • Phone number tagging
  • Personalized messages
  • Greetings
  • Call masking
  • 3-way calling

One of the biggest advantages of CloudTalk is that it can be seamlessly integrated with third-party software programs, such as Zendesk, Salesforce, Freshdesk, Pipedrive, Intercom, and Hubspot, and other solutions, like Helpdesk, CRM, etc.

Price

For CloudTalk’s most basic plan, customers need to pay $15 per user each month (billed annually). The essential version comes for $20 per user per month, while the expert version is priced at $35 per user per month. You can also opt for a custom plan, for which the price would be based on the number of users you have and the features you want.

  1. JustCall
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JustCall is a fast and simple IVR system designed to enhance your organization’s customer service department. It has no strict hardware requirements, making the installation process a hassle-free experience. Just a fast internet connection is enough for the tool to function. 

JustCall is known for its flexibility and intuitive nagivational design. This particular IVR software records user input as digits (asking customers to click a desired digit on the mobile device based on their queries).

Furthermore, this software program allows the forwarding of calls to appropriate departments as and when the customer needs some specific resolution. Another amazing advantage of JustCall is that it allows you to connect the software with your company’s existing helpdesk and CRM platforms in order to help improve your customer service.

Here are some of the key features of JustCall:

  • Allows users to set up a multi-level IVR system that facilitates the automation of calls. It helps enhance workflow by routing customer calls to the appropriate in-house teams.
  • Supports integration with third-party solutions, like Hubspot, Zoho-CRM, Slack, Salesforce, and others.
  • Supports call recording and tracking
  • Allows users to dial and receive calls across multiple devices (desktop, mobile, web apps, etc.)

Price

The Standard version of JustCall comes at $24 per user per month, while the Premium version is priced at $48 per user per month. Both are charged annually. Besides these two variants, JustCall users can also opt for a custom solution depending on their immediate requirements.

  1. Zendesk

Last, but not least, IVR calling software on our list is Zendesk, which is a highly popular solution among startups and SMEs. This particular solution was designed to transform and streamline a company’s entire customer experience process. The software comes packed with robust and customizable customer engagement tools that would meet the needs of any organization.

Zendesk supports over 60 global languages, making it one of the leading tools in the market. Its user interface is dynamic by design and it includes crucial customer service tools in the form of ticket answer templates, web widgets, and customer complaint history, which makes it easy for agents to track customer feedback and data all in a single place.

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Zendesk also comes with live chat analytics, which gives agents crucial information about customer satisfaction. It also enables managers to gauge the effectiveness of their support teams.

Here are some of the most amazing features of Zendesk:

  • Enhances consumer interactions across a variety of communication channels, including chat, email, web, and social media.
  • Offers over 20 pre-defined dashboards and report templates to ensure robust and advanced analytics.
  • Supports integration with third-party business tools like Salesforce, WordPress, and Google Apps, to name a few.

Price

The Zendesk Suite team version is priced at $49 per user per month, while the Suit Growth version comes at $79 per user per month. On the other hand, the Suite Professional variant is priced at $99 per user per month. All of these charges are billed annually.

There are also enterprise versions of the software available that supports more advanced features. The enterprise version of the software starts at $150 per agent per month and goes all the way to $215 per agent per month. Both figures are billed annually.

Conclusion

As you can understand, an IVR calling system is an essential tool your business must have in order to manage client interaction through different channels. In this era of customer-centric communication, IVR calling software is the single most important software that can make all the difference as far as best customer service is concerned. It is equally important to choose a budget-friendly option that best suits your requirements. We believe that our list of the top IVR software will help you choose the right solution.


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Abhay Singh

Abhay Singh is a seasoned digital marketing expert with over 7 years of experience in crafting effective marketing strategies and executing successful campaigns. He excels in SEO, social media, and PPC advertising.