Introduction:
Business Process Outsourcing (BPO) is a procedure of subcontracting different business-related operations to a third-party vendor. The main aim of BPO companies is on manufacturing entities that outsourced large areas of their supply chains. BPO now provides outsourcing of services as well. On the other hand, front-office BPO Companies in India commonly refer to customer-related services such as sales, tech support, and marketing. Here we can list out the Top 10 BPO Companies in India 2023.
What are Bpo Companies?
Companies adopt BPO services in two main areas of back-office and front-office operations. In the fields of back-office BPO service, a company contracts its core business operations such as accounting, payment, human resources, regulatory compliance, and IT services to outside professionals who make sure the business runs flawlessly. In India with the advancement of technology and the uncountable startups, BPO companies are at the top.
List Of Top 10 BPO Companies in India 2023:
Table of Contents
Genpact:
Genpact is a global professional services firm founded in 1997 as a unit within General Electronic. In the year of 2005, the organization started to provide services to clients outside of General Electronic.
In 2007, Genpact launched a joint venture with NDTV, an Indian company to offer external services in the field of the media industry. Lately in 2012 Bain Capital, BPO Companies in India an American private investment firm turned the largest shareholder. Its main office is situated in New York but the company’s branches are in 30+ countries in the world. It is one of the top BPO companies in India.
Advantages and Benefits: Currently, over 85,000 employees are connected with this global organization. Since December 2005, the company has extended from 19,000+ employees and annual revenues of $491.90 million to 90,000+ employees and annual revenues of $3.7 billion based on the report of December 2021.
The branches of Genpact are all over the major cities of India such as Kolkata, Noida, Secunderabad, Gurugram, Bhopal, Jaipur, Visakhapatnam, Bangalore, Hyderabad, and Mumbai. The primary field of Genpact in industries are banking, hospitality, energy, and manufacturing.
Top BPO Services:
Top BPO services by Genpact is mentioned below.
- Business process service
- Customer experience solutions(UI/UX)
- Supply chain management
- Insurance claims processing
- Real estate claims management
- Credit risk management
- Invoice to cash transformation
- Accounting and finance services
- Enterprise performance
Genpact has been honored with various prestigious awards for its several services in account and finance. It has also launched innovative BPO Companies in India training programs and named the best BPO company. For delivering services from a global network, Genpact became one of the best BPO companies in India.
- Contact: +1 678-325-5010
- Address: USA; Atlanta, GA: 8010 Roswell Road, Atlanta, GA, 30350
Accenture:
In today’s India Accenture is a very progressing IT company as well as a BPO provider with a wide range of services ranging from consulting, digital technology, strategy, and operations. Accenture will stay one of the best BPO companies in India for its BPO Companies in India diverse range of service offerings.
In 1989, Clarence Delany founded Accenture in Hamilton, Bermuda. Later in May 2004, the organization declared a 10-year-long tech deal with Dabur India to supervise the New Delhi company’s software applications on a business deal. Accenture is the most popular Indian BPO company.
Advantages and Benefits: This company embraces the power of change to create 360-degree value for its clients. With 537000+ employees throughout the world and 6000+ clients throughout more than 120 countries, Accenture is one of the top BPO companies in India.
Accenture’s commitment to the people and to provide equality for all has never been more relevant than it is today. In India, its headquarter is in Bangalore. Otherwise, other branches are situated in Gurgaon, Hyderabad, Kolkata, Mumbai, New Delhi, Noida, and Pune.
- Contact: 00 1 312-842-5012
- Address: Unit 1, Grand Canal Square, Grand Canal Quay, Grand Canal Dock, Dublin 2, Ireland
Top BPO Services:
The company has been providing a wide array of services.
- Business strategy services
- Cloud Services
- Technology consulting
- Digital marketing and analysis
- Security as a service
- Human resource management
- Sourcing and procurement
- Blockchain solutions
Wipro:
Wipro is a well-known multinational. Wipro was established by Mohamed Premji on 29 December 1945 in Maharashtra. In February 2002, Wipro introduced itself as the first software technology and services company in India to be ISO 14001 certified. Later in 2011, the organization made an agreement with Science Applications International Corporation. Recently Wipro acquired Capco, a 22-year-old British tech consultancy company. Wipro is one of the best BPO companies in India.
Advantages and Benefits: With over 150,000+ employees its main office is in Bangalore. Other branches are located in Kolkata, and Hyderabad. The company offers integrated business, and technology and provides solutions on a global platform.
The clients are scattered all in America, the Middle East, Europe, and the Asia Pacific. Wipro( Western India Palm Refined Oil Limited ) is one of the largest BPO Companies in India with onshore, nearshore, offshore, and hybrid delivery options. Famous companies like Walmart, Philips are included in the client list of Wipro.
- Contact: +91 (80) 28440011
- Address: Doddakannelli, Sarjapur Road · Bengaluru – 560 035
Top BPO Services:
The following services are primarily provided by Wipro.
- customer experience management
- Health analytics
- Digital Marketing
- Cybersecurity
- Cloud
- DevOps
- Data Analytics
IBM:
International Business Machine Corporation IBM is a multinational IT company headquartered in New York. The company came into existence in 1911 by Endicott, New York as a Computing-Tabulating-Recording company. IBM produces and sells hardware, middleware, software and provides hosting and consulting services from mainframe computers to nanotechnology.IBM is now almost in 170 countries all over the world. It is also one of the most popular Bpo companies in India.
In 2005 IBM first started its plans in India, headquartered in Bangalore. Later the company stretched its branches in developing cities like BPO Companies in India Ahmedabad, Hyderabad, Bhubaneshwar, Kolkata, Mumbai, Coimbatore, Delhi, Gurgaon, Noida, Pune, Visakhapatnam, etc. over 140,000 employees of IBM are currently active in India.
Advantages and Benefits: IBMers believe in progress that provides the application of intelligence, reason and their idea about science is “ It can reinvent business, society and the human condition”. One of the best BPO companies in India, IBM works on helping companies to create ‘intelligent’ and ‘customized’ workflows.
IBM helps to improve existing traditionalism of business practice, set up their digital advancement by providing IoT, Cloud, AI, and automation. The major clients of IBM are PayPal, Amazon, HP, and Citibank.
- Contact: +1 914-499-1900
- Address: 1 Orchard Rd, Armonk, NY 10504, USA
Top BPO Services:
List of the top services provided by IBM.
- Third-party risk management
- Supplier sourcing and product procurement
- Predictive asset optimization
- Talent acquisition and improvement
- Top HR services
- Easy finance transformation
- Automation
Cognizant:
Cognizant is a multinational IT company first established in the U.S. this organization is one of the world’s leading professional services, providing the clients to become data-enabled and data-driven in the era of digital advancement.
Today India is one of the major parts of global business strategy. The branches of Cognizant are placed in BPO Companies in India Mumbai, Kolkata, Chennai, Coimbatore, Chennai, Gurgaon, Hyderabad, Kochi, and Pune. Mainly Cognizant deals with innovative ideas and IT-related solutions. Cognizant is one of the popular BPO outsourcing companies in India.
Advantages and Benefits: It also provides modern enterprises such as IoT, Artificial Intelligence(AI), digital engineering, and Cloud to clients. Cognizant’s resolute target on the clients is fulfilled by nearly 300,000 employees, who are experts for delivering top services and solutions. The extra perks are considerable for providing digital services and security services.
- Contact: 1 888 937 3277
- Address: Commerce Court West, Suite 1500, Floor 15, 199 Bay Street, Toronto, ON M5L 1G2
- Email id: inquiry@cognizant.com
Top BPO Services:
The following major BPO services are the main attraction of Cognizant.
- Advanced artificial intelligence(AI)
- Intelligent process automation
- Digital Engineering
- Quality assurance and engineering
- Top enterprise services
- Medical billing and coding
- Revenue cycle management
- Wealth and asset risk management
- Contact center support
Tata Consultancy Services:
Tata Consultancy Services(TCS) is an Indian multinational information technology (IT) services and consulting company. TCS initially started as “Tata Computer Systems” and was founded in 1968 by the division of Tata son Limited. Later in 1980, TCS set up India’s first dedicated software research and development center BPO Companies in India named Tata Research Development and Design Center(TRDDC) in Pune.
TCS is the second-largest Indian company by market capitalization. TCS has 285 offices across 46 countries and 147 delivery centers in 21 countries. TCS is one of the top ten BPO companies in India.
Advantages and Benefits: In India, TCS branches are located in Bangalore, Ahmedabad, Baroda, Chennai, Kolkata, Kochi, Jamshedpur, Guwahati, Hyderabad, Bhopal, Mumbai, etc.
TCS has extended its company worldwide. The company provides complex business intelligence solutions and is based in India with international clients. Over 290,000 clients TCS is one of the best BPO companies in India. Major clients of this company are JPMorgan Chase, Wells Fargo, AXA, etc.
- Contact: +91-22-67789999
- Address: Corporate Office, TCS House, Raveline Street, Fort, Mumbai – 400001. Maharashtra
- Email Id: corporate.office@tcs.com
Top BPO Services:
We will now check out various facilities offered by TCS.
- Faster, smarter, and lighter infrastructure by using Cloud
- Definite strategic vision
- Automation and AI
- Cybersecurity
- Blockchain
- Internet of things
- Cognitive business operations
- Enterprise application
- Conversational experience
Infosys:
Infosys name doesn’t need an introduction when it’s about information technology and business process management. Infosys Limited was founded by seven engineers in Pune, Maharashtra, with an initial capital of $250 in 1981. In July 2014, the company activated a product subsidiary called EdgeVerve Systems, targeting enterprise software products for business operations, customer service, procurement, and commerce network domain.
Infosys is an Indian multinational IT company that offers information technology, business consulting, and outsourcing services. The company is headquartered in Bangalore along with 82 sales and marketing offices and 123 development centers across the globe with a major presence in India, the United States, Japan, Australia, the Middle East, China, and Europe.
Advantages and Benefits: Currently, more than 250,000 employees devoted themselves to the best service served by Infosys Limited. This Indian multinational company deals with software development, maintenance, and validation services to companies in finance, insurance, manufacturing, and other domains globally. With the largest area of services, India-based Infosys is one of the best BPO companies in India.
- Contact: 080-28520261.
- Address: No. 44, Hosur Road, Electronics City, City: Bengaluru State: Karnataka Pincode: 560100.
- Email Id: investors@infosys.com
Top BPO Services:
The basic BPO services that the company offers are as follows.
- Outstanding consulting
- Top customer service
- Digital interactive services
- E2E outsourcing
- Best HR services
- Automation and analytics
- Finance and manufacture
EXL Service:
EXL service shares the vision of an indispensable partner for the data-led business. EXL Service is an American multinational professional service company mainly known for operations management and analytics. It is also one of the most popular BPO companies based in India.
The company first came into existence in 1999 by Vikram Talwar and Rohit Kapoor. The headquarter of this organization is in New York and has branches throughout the United States, Asia, Latin America, Australia, Europe, and South Africa. In India, the offices are located in the major cities such as Mumbai, Chennai, Gurugram, Gurgaon, Kochi, Jaipur, Pune, New Delhi, Noida, Bangalore, Ahmedabad, etc.
Advantages and Benefits: with over 30,000 employees EXL’s primary Competitors are from the top BPO companies in India such as IBM, Accenture, and Genpact. EXL service provides predictive insights by using advanced analytics. It also initiates intelligent operations for delivering sustainable growth and optimizing efficiency and resiliency.
It also accelerates and evolves digital transformation programs by adopting a new value-creation framework for Data-Led Businesses. EXL Service also offers insurance, healthcare, banking, and logistics solutions to international clients.
- Contact: +1 212-277-7100.
- Address: 320 Park Avenue, 29th Floor · New York, NY 10022, USA ·
- Email Id: Careers@exlservice.com
Top BPO Services:
EXL BPO services provide facilities related to digital, consulting, and operations management. The services are as follows.
- Finance and Accounting
- Top-ranked market research
- Customer analytics
- Data governance
- Operations management
- Travel
- Banking services
- Technical accounting
Invensis:
Invensis is a leading outsourcing service company, authorizing clients around the globe to get business transformation and growth through services that enhance the process and operational efficiencies.
This organization was first set up in 2000 in Wilmington, USA, and then expands its circle in Bangalore, Hyderabad, and Rajahmundry, India. The company provides effective software, call center, and back-office services to medium and small-sized businesses. Invensis is a BPO outsourcing company.
Advantages and Benefits: Invensis has delivery services across the world with more than 3000 employees. The main part about the employees is they are highly skilled professionals and major clients are KonnecTV, CBS Interactive, Sprint, Wyndham, etc. Today, Invensis is recognized as a leading as well as a top BPO company in India.
- Contact: 080 2659 5899
- Address: #1321, Sarakki Extension, 100 Feet Ring Rd, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
- Email Id: Contact@invensis.net
Top BPO Services:
Let’s check the list to know more about the services provided by Invests.
- Top IT services
- Call center services
- E-commerce support
- Adequate training and development
- Digital Marketing
- Data entry and management
- Finance and Accounting
SunTec India:
SunTech is a one-stop for e-commerce outsourcing services providing company that delivers end-to-end e-commerce services and solutions. It’s an India-based multi-process IT company that offers digital solutions in mainly business data management, e-commerce, and marketing. The company is headquartered in New Delhi, India with a growing global presence across 30+ countries. It is the most popular BPo service in India.
Advantages and Benefits: SunTech India is functioning as a BPO company since 1999 and is currently one of the top BPO companies in India with major clients like PepsiCo, Panasonic, Honda, Bose, etc. SunTech recently has a growing global presence with over 7800 clients from 50+ countries by 1500+ full-time professionals and 8 development centers in New Delhi, India. It’s one of the trusted choices of High-Impact Organizations.
- Contact: 011 4264 4425
- Address: Floor 3, Vardhman Times Plaza Plot 13 DDA Community Centre, Rd Number 44, Pitam Pura, New Delhi, Delhi 110034
- Email Id: info@suntecindia.com
Top BPO Services:
Among all the BPO companies in India, SunTech India is one of the top BPO companies in India. The offered services by this company include the following.
- Data management
- Multi-channel E-commerce services
- PPC management
- Content and Search engine optimization (SEO)
- E-book development
- Cloud computing and app development
Top 10 BPO Companies in India 2023 With their Websites:
| S.No | Company Names | Websites |
| 1 | Genpact | genpact.com |
| 2 | Accenture | https://www.accenture.com/in-en |
| 3 | Wipro | wipro.com |
| 4 | IBM | ibm.com/in-en |
| 5 | Cognizant | cognizant.com |
| 6 | Tata Consultancy Services | tcs.com |
| 7 | Infosys | infosys.com |
| 8 | EXL Service | exlservice.com |
| 9 | Invensis | invensis.net |
| 10 | SunTec India | suntecindia.com |
FAQ about Top 10 BPO Companies in India 2023:
What are the BPO trends to expect in 2023?
By 2023, the BPO industry is expected to move towards more technology-based solutions. This year has shown us the need to have established cloud computing services, cybersecurity, and automation in business functions. BPO companies must enhance their cloud service offers to book tech-forward clients.
What is the future of BPO in India?
As India reopens, the enterprise spending on business process outsourcing (BPO) services in India is set to grow at a compound annual growth rate (CAGR) of 5.8 percent to reach $8.8 billion by 2025, driven by a huge push for outsourcing knowledge-based and vertical-specific processes, a new report showed on Wednesday.
What are the recent trends of BPO?
- Banking & Finance Industries. Almost every industry can take advantage of BPO to increase efficiency.
- Automation & Artificial Intelligence.
- Cost-Cutting Motives.
- Information Technology Processes.
- Cloud-Based Computing.
- Data Security.
What is the current status of the BPO industry in India?
The demand for Indian BPO services has been growing at an annual growth rate of 50%. 70% of India’s BPO industry’s revenue is from contact centers, 20% from data entry work, and the remaining 10% from information technology-related work. BPO Companies in India 2023 are estimated to have reached a 54% growth in revenue.
What is BPO’s list of any of its 5 application areas?
- Accounting and financial services.
- Sourcing and procurement.
- Digital marketing.
- Supply chain management.
- Healthcare and insurance.
- Human resource management.
Why BPO is in demand in today’s era?
Today’s businesses struggle with outdated technology and in-house data processing. Business owners turn to BPOs for help with automation and data security. BPO Companies in India 2023 can offer both the latest technology and skilled staff—tailored to your needs. Despite the pandemic, more and more companies opt to hire BPO companies.
How can I grow fast in the BPO industry?
It is time that employees developed a clear-cut strategy to get in and get ahead in the rapidly expanding world of outsourced business. We present a game plan for doing it. Set medium-term goals. Spend a minimum of 3-4 years in a BPO outfit to gain in-depth knowledge of functions and operations.
How will BPO improve in the future?
After BPO, the emergence of the KPO (Knowledge Process Outsourcing) sector can cater to new demands and offer more specialized roles such as equity research, market research, web design, development, etc.
Is the BPO job stressful?
And a Call Center job is known to be one of the most demanding and stressful jobs out there. Call center agents are prone to experience burnout and stress due to the nature of their job and this leads to an increase in call center attrition.
Is there any growth in BPO?
The salaries of BPO employees start from Rs 7,000 and Rs 20,000. The salary depends entirely on the complexity and shift requirements of the job offered. Nonetheless, career growth is quite fast in this industry and within a few years’ time, it is possible to become a team lead or a group lead.
Why BPO sector is the very growing sector?
Now more than ever, the pandemic has pushed globalization even further, breaking boundaries and decreasing trade barriers through existing technologies, hence, more possibilities of BPO partnerships in the future.
What are the disadvantages of BPO?
- Communication Problems. There can be communication gaps between the client and vendor companies due to various reasons.
- Different Time Zones. This is another logistic problem with Business Process Outsourcing.
- Loss of Control. Due to communication errors, time differences, etc.
How many BPOs are in India?
374 companies
Which BPO services are currently in demand?
- Robotic Process Automation (RPA)
- Big Data Analytics.
- Artificial Intelligence/Machine Learning.
Is there a future potential in the BPO industry?
The business process outsourcing (BPO) industry has grown at a staggering rate, and it will be worth an estimated $52 billion globally by 2023. In the future, people in the BPO industry will need to focus heavily on quality, while still offering exceptional value to their clients.
How many segments are there in BPO?
There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing, and nearshore outsourcing. Local outsourcing is a company that is in the same country as your business.
How BPO companies can bring about change in society?
Job generation is one of the ways that the BPO industry can directly impact these communities. The other way is by conducting a socially responsible business. Sitel engages local employees, communities, and clients and develops partnerships that result in meaningful social changes.
Why do u want to join BPO best answer?
Why do you want to join a BPO? Answer: Technology is evolving. Hence, BPO companies are getting exposed to new work opportunities and projects. Freshers who join the BPO/ITes industry now, can easily boost their skills and become doubly more productive in the long run.
What are the benefits of BPO?
- Decreased Costs. Outsourcing reduces costs for labor, generally when it comes to staffing and training.
- Able to Concentrate on Core Competencies.
- Improve Results in Non-Core Functions.
- Increased Flexibility.
- Expand Global Presence.
- Improved Speed and Efficiency.
- Security Issues.
- Communication Issues
What are the benefits of BPO for the Indian economy?
The growth in the contribution of BPOs to the Gross Domestic Product has shown a steady rise from 1.2% to 5.4%. It is hence evident that the BPO industry is making an impact on the Indian economy. BPOs are aiming at contributing towards bringing in more earnings to the country and IP creation.
Conclusion:
BPO Companies in India is the best strategy when it comes to minimizing costs and increasing revenues for the business, irrespective of size. BPO also helps an organization to modify productivity and innovation levels. Hinduja Global Solutions, Aegis Ltd., Aditya Birla Minacs Worldwide Ltd., WNS Global Services Private Ltd., etc. are also a few top BPO companies in India.
BPO companies are the best for organizations to utilize existing resources in an optimal manner.
