WhatsApp is the dominant messaging platform due to its 2 billion monthly active users. More than half of its users use the application daily, and WhatsApp’s popularity is extreme in Western Europe and Latin America. Learn more about the whatsapp chatbot.
What does it look like when you use WhatsApp to interact with a chatbot?
This tremendous popularity is primarily attributable to the fact that WhatsApp enables users of both Apple and Android phones to communicate with one another for free. Because of its ease of use and intuitive interface, WhatsApp has become a vital tool for a significant number of individuals in the process of many individuals in preserving their social relationships.
The WhatsApp Business Application Programming Interface (API) is scheduled to launch in 2019, making it feasible for businesses to retain consumer contact through WhatsApp. Because of this, it is now possible for businesses to be even more approachable to their clients. Undoubtedly, this is significant differentiation in customer service and experience, making it a vital consideration for highly competitive industries like retail.
However, clients want a business to be reachable at all hours of the day and night, which may rapidly increase the amount of strain placed on customer service. Because of this, it is a good idea to connect a chatbot with your WhatsApp account.
What does it look like when you use a chatbot on WhatsApp?
The appearance of a chatbot on WhatsApp is almost identical to that of a chatbot on any other messaging channel. A user can send a text message to a business using the number associated with WhatsApp Business. When this occurs, a chatbot will take up the message & attempt to respond to it by determining what the communication is about and then responding to it.
If the chatbot cannot complete the discussion, it will, after conducting a series of queries, for instance, hand it off to a human associate. Suppose a consumer has already provided their opt-in information. In that case, a business may initiate a discussion with that customer even if they have not directly reached out to the organization. It’s also possible to refer to them as WhatsApp message templates.
Access to the official version of the WhatsApp API
WhatsApp places a primary emphasis on the user. Not only does the software reflect this, but so do the rules and guidelines that WhatsApp puts in place. At this time, advertisements are not permitted, and a stringent verification procedure is in place to ensure that businesses are legitimate.
You will be required to undergo this procedure as soon as your organization decides it wants a live connection. In addition to being required to submit a request for a WhatsApp number, the firm is also required to have its Facebook Business page validated.
This method lives up to its reputation as a challenging one. To our great relief, none of this is required to test with such a WhatsApp chatbot. You may quickly test a WhatsApp chatbot by signing up for a free account with botup.com and following the on-screen instructions. Additionally, the verification will be taken care of for you as soon as you indicate that you are ready to go live using WhatsApp via botup.com.
