After arriving at the conclusion that your firm might gain something from Customer Relationship Management (CRM) software, the following step is to choose the CRM solution that is most appropriate for your organization’s needs. Considering the wide variety of CRM technologies now available, this is not a simple process.
The best customer relationship management system currently available is Microsoft Dynamics 365 development. The business application platform in the cloud that is provided by Microsoft Dynamics 365 is a perfect option for any company, but it is particularly useful for businesses that want the flexibility to scale up or down depending on their requirements.
Table of Contents
What is the Microsoft Dynamics 365 platform?
Dynamics 365 is a collection of Software-as-a-Service (SaaS) apps and services that are meant to change and empower your key customers, workers, and business operations. These applications and services are modular and integrated. It integrates your data, business logic, and processes while providing CRM and ERP features all in one package. Therefore, instead of having sales and marketing functions that are kept separate and isolated from one another, Dynamics 365 provides sales and marketing capabilities that are automated, integrated, and intelligent. These capabilities effectively communicate lead generation, take priority from them, and convert them into paying customers.
Microsoft Azure, which provides a reliable platform as well as a comprehensive ecosystem of services, is the foundation upon which it is constructed. In addition to this, it is natively linked with the productivity tools that come with Microsoft 365, which provides you with a uniform method to manage people and services.
There are now just two ERP options available from Microsoft.
- The capabilities of Microsoft Dynamics 365 for Business Central are as follows
It is meant to provide help for small and medium-sized businesses. Therefore it works extremely well for enterprises that have business procedures that are not too complicated.
- Microsoft Dynamics 365 for Finance and Operations
It is intended to provide assistance to major firms that are expanding quickly and dealing with end-to-end activities (such as distribution, retail, manufacturing, etc.) and complicated business procedures.
Applications that are quite flexible
The applications that are included in Dynamics 365 development are customizable to meet not just the requirements of your company as a whole but also those of individual departments. Each program is meant to function well on its own, but when used together, they perform much more effectively. You get to choose which app to begin with, and then you may add others as necessary to support the way your users wish to operate. These browser-based applications may be accessed from any location and on any device, and in addition, there is a vast selection of mobile applications that can be downloaded. In addition, the administrator tools that are supplied out of the box provide you complete control over the way in which the services and apps are set to fulfill the requirements of your company in terms of both business and security. You may also construct individualized and automated experiences based on your data and procedures by making use of the Microsoft Power Platform.
Compliance with the General Data Protection Regulation (GDPR) and support for significant global, national, regional, and industrial requirements are both included in Dynamics 365. The services provided by Dynamics 365 adhere to all data protection and privacy regulations that are currently in effect and are designed to meet your most stringent security and privacy requirements. Because of this, it will be much simpler for your firm to conform with the guidelines that are already in place as well as adapt to new legislation and standards as they become effective.
Facilitate an intelligent Business Transformation
Your company will be able to undergo a transformation and implement a connected, intelligent business application strategy with the help of Dynamics 365 because it offers the full technology stack, which includes applications, services, and tools. This strategy will cover every department in the organization. You can develop one-of-a-kind app experiences and automate processes in a manner that is both accessible and linked, and you can do it in a fraction of the time using the Power Platform.
The Dynamics 365 development can assist you in making informed decisions on business solutions, creating procedures that are tailored to provide the most effective support for your objectives, and rolling out the solution seamlessly throughout your whole company.