“How to Choose the Best Virtual Phone System for Your Business: A Comprehensive Comparison of Top Providers”

With the rise of remote work and digital communication, virtual phone systems have become a crucial tool for businesses of all sizes. However, with so many options available, it can be challenging to choose the right one for your needs. In this article, we’ll compare five popular Cloud Contact center Providers: Avoxi, CallHippo, RingCentral, Grasshopper, and Teloz. We’ll look at their features, pricing, and overall quality, and compare them to each other. In the end, we’ll determine which one is the best option and why Teloz stands out from the rest.

Features:

Virtual phone systems have a wide range of features, and each provider offers different options. Some of the essential features to consider when choosing a virtual phone system are:

1. Call Management: The ability to handle incoming calls, transfer calls, and hold calls is crucial for any business. All five providers offer basic call management features, but some have more advanced options, such as call screening and automated attendants.
2. Voicemail: Having a professional voicemail system is essential for any business. All five providers offer voicemail, but some have more advanced features, such as voicemail transcription and voicemail-to-email forwarding.
3. Call Recording: Call recording can be useful for training purposes and for keeping a record of important conversations. All five providers offer call recording, but some have more advanced options, such as automatic call recording and the ability to record specific calls.
4. Integrations: Integrations with other software tools can be beneficial for streamlining workflows. All five providers offer integrations, but some have more extensive options, such as integrations with CRMs and project management tools.
5. Mobility: Being able to take calls on the go is crucial for remote workers. All five providers offer mobile apps, but some have more advanced options, such as the ability to make and receive calls using your business number on your mobile device.

Pricing:

Pricing is another essential factor to consider when choosing a virtual phone system. Each provider has different pricing plans based on the features and number of users you need. Here’s a breakdown of the pricing for each provider:

1. Avoxi: Avoxi offers three pricing plans starting at $4.49 per month per user for their basic plan, which includes basic features like call forwarding and voicemail. Their most expensive plan is $39.99 per month per user, which includes advanced features like call recording and IVR.
2. CallHippo: CallHippo offers four pricing plans starting at $14 per month per user for their basic plan, which includes basic features like call forwarding and voicemail. Their most expensive plan is $35 per month per user, which includes advanced features like call recording and analytics.
3. RingCentral: RingCentral offers four pricing plans starting at $19.99 per month per user for their basic plan, which includes basic features like unlimited calls within the US and Canada. Their most expensive plan is $49.99 per month per user, which includes advanced features like integrations with other software tools.
4. Grasshopper: Grasshopper offers three pricing plans starting at $26 per month for their basic plan, which includes basic features like call forwarding and voicemail. Their most expensive plan is $80 per month, which includes advanced features like call recording and text messaging.
5. Teloz: Teloz offers three pricing plans starting at $1 per month per user for their basic plan, which includes basic features like call forwarding and voicemail. Their most expensive plan is $15 per month per user, which includes advanced features like integrations and unlimited SMS messaging.

Overall Quality:

When it comes to overall quality, Teloz stands out from the rest. Here’s why Teloz offers a high-quality Remote Call Center  with an impressive range of features at an affordable price. Their user-friendly interface makes it easy for businesses to set up and manage their Contact Center, and their customer support team is available 24/7 to provide assistance when needed.

Teloz’s call management features are extensive and include call forwarding, call screening, call queuing, and automated attendants. They also offer advanced call routing options, such as simultaneous and sequential ringing, which can help businesses handle incoming calls more efficiently.

Their voicemail system includes features like voicemail transcription and voicemail-to-email forwarding, which can help businesses stay organized and respond to messages quickly.

Teloz’s call recording feature is also advanced, allowing businesses to automatically record all calls or specific calls based on predefined rules. This can be useful for training purposes, compliance, and resolving disputes.

Their integrations are also impressive, with options to integrate with CRMs, project management tools, and other software tools that businesses use daily. This can help streamline workflows and improve overall efficiency.

In terms of pricing, Teloz offers affordable plans that include advanced features, making it an excellent choice for small and medium-sized businesses. Their pricing plans start at just $1 per month per user, and their most expensive plan is $15 per month per user, which is still cheaper than some of their competitors.

Customer support is also a significant factor when considering a Call Center Solution provider. Teloz offers 24/7 customer support via phone, email, and live chat, making it easy for businesses to get the help they need, when they need it.

 A comparison chart of the pricing plans for each virtual phone system provider 

As we can see from the chart, Teloz offers the lowest prices for all three pricing plans, making it an excellent choice for businesses looking for an affordable Contact Center  with a range of features. Avoxi offers the lowest price for their basic plan, but their advanced plan is significantly more expensive than Teloz’s most expensive plan. CallHippo, RingCentral, and Grasshopper are all more expensive than Teloz for their basic and standard plans, and even their advanced plans are more expensive than Teloz’s highest-priced plan.

It’s important to note that while pricing is an important factor to consider when choosing a Cloud Contact Center, it’s not the only factor. It’s essential to consider the range of features, overall quality, and customer support when making a decision.

A comparison chart of the key features offered by each Contact Center provider

As we can see from the chart, all five virtual phone system providers offer call management features, voicemail, and customer support. However, CallHippo, RingCentral, and Teloz stand out as they also offer call recording and a wide range of integrations.

Grasshopper is the only provider that doesn’t offer call recording, which could be a significant disadvantage for businesses that need to record calls for compliance or training purposes.

In terms of integrations, Avoxi has limited options compared to the other providers. CallHippo, RingCentral, and Teloz all offer a wide range of integrations with other software tools, making it easier for businesses to streamline workflows and improve overall efficiency.

Customer support is also an important factor to consider, and all five providers offer 24/7 phone and email support. However, CallHippo, RingCentral, and Teloz stand out as they also offer live chat support, which can be a more convenient and faster way to get help.

Overall, when it comes to features, CallHippo, RingCentral, and Teloz offer the most comprehensive range of features, including call recording and a wide range of integrations, making them a great choice for businesses looking for a virtual phone system that can handle all of their communication needs.

A comparison chart of the data security measures offered by each Remote contact Center provider 

As we can see from the chart, all five Remote contact Center providers offer encrypted calls and secure data centers. However, only Avoxi, RingCentral, and Teloz offer GDPR compliance, which is essential for businesses operating in the European Union.

When it comes to HIPAA compliance, CallHippo and Teloz stand out as they offer this level of security, which is crucial for businesses in the healthcare industry.

Grasshopper is the only provider that doesn’t offer GDPR or HIPAA compliance, which could be a significant disadvantage for businesses in these industries or those that handle sensitive customer information.

Overall, when it comes to data security, CallHippo, RingCentral, and Teloz offer the most comprehensive measures, including GDPR and HIPAA compliance, making them a great choice for businesses that prioritize data security and privacy.

 A comparison chart of the international virtual phone numbers offered by each virtual phone system provider 

As we can see from the chart, Avoxi offers virtual phone numbers in most countries, with over 160+ countries covered. RingCentral also offers a wide range of international virtual phone numbers, with coverage in over 100+ countries. Teloz also offers a good number of countries, covering 160+ countries.

CallHippo is another provider that offers virtual phone numbers in over 50+ countries, making it a good choice for businesses with international operations.

On the other hand, Grasshopper only offers virtual phone numbers in Canada, which could be a significant disadvantage for businesses that need virtual phone numbers in other countries.

When it comes to multi-language support, Avoxi, CallHippo, and Teloz offer this feature, which can be beneficial for businesses that operate in multilingual regions. All five providers offer bulk SMS enabled virtual phone numbers, which can be useful for businesses that need to send text messages to customers.

Overall, if international virtual phone numbers are a priority for your business, Avoxi, RingCentral, and Teloz offer the most comprehensive coverage, with a large number of countries covered.

A comparison chart of the international calling rates offered by each virtual phone system provider 

As we can see from the chart, Avoxi, CallHippo, RingCentral, and Teloz offer international calling rates, which vary depending on the country and plan selected. This means that the cost of international calls can differ based on the location you are calling and the specific plan you have chosen.

Grasshopper, on the other hand, doesn’t offer international calling, which could be a significant disadvantage for businesses that need to make international calls. It’s worth noting that the international calling rates offered by each provider can change over time, so it’s essential to check the most up-to-date rates before making any decisions.

Overall, if your business needs to make international calls, Avoxi, CallHippo, RingCentral, and Teloz offer this feature, but the cost can vary significantly depending on the country and plan selected.

 A  comparison chart of the mobile app features offered by each Contact Center provider 

As we can see from the chart, all five Cloud Contact Center  providers offer mobile apps, which can be beneficial for businesses that need to manage their Call Center solution on-the-go.

Avoxi, CallHippo,Teloz and RingCentral offer more robust mobile app features, including call routing, call recording, voicemail, messaging, and push notifications. In addition, Avoxi also offers voicemail transcription and presence features, while CallHippo offers call transfer and conference calling.

Conclusion:

When it comes to choosing a Cloud Contact Center provider, there are many factors to consider, including features, pricing, and overall quality. After comparing Avoxi, CallHippo, RingCentral, Grasshopper, Ringflow and Teloz, we have determined that Teloz offers the highest quality virtual phone system with the most extensive range of features at an affordable price.

Teloz’s call management features, voicemail system, call recording feature, integrations, and customer support make it a standout option for businesses of all sizes. Their pricing plans are affordable and include advanced features, making it an excellent choice for small and medium-sized businesses looking to improve their communication workflows.