ServiceNow is a cloud-based workflow automation technology that helps businesses increase operational efficiencies by streamlining and automating repetitive operations. ServiceNow began as an IT service management platform, but has since expanded into an enterprise service management platform for businesses, unifying all business processes from customer support to HR to security and beyond. Top ServiceNow competitors.
“ServiceNow is one of those unique software platforms that can give a quick return on investment and continue to add value as the company grows.”
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ServiceNow’s Key Advantages:
Companies can restructure their IT value chain and drive innovation on a single cloud platform, assuring better alignment with their business strategies from planning to operations.
1. Routine Processes Are Automated : ServiceNow automates routine tasks, lowering the amount of time spent on administrative chores and streamlining employees’ day-to-day workload.
2. Work is automatically assigned and prioritised: Incoming work requests are automatically assigned and prioritised by ServiceNow depending on agent availability, capacity, and skill level.
3. Maintains Stakeholder Visibility: ServiceNow provides a single platform for transparency and collaboration across all projects, ensuring that all stakeholders at your firm are aware of what is going on.
4. ServiceNow’s connectivity and flexibility allow your firm to integrate many IT systems into a single platform, which is a significant benefit in today’s connected workplace.
Products from ServiceNow
Businesses that use ServiceNow may quickly improve self-service capabilities for all users (both workers and consumers) and improve service operations efficiency.
1. ITSM (Information Technology Service Management) –
– is a set of workflows and tools for developing, delivering, and managing IT services in the most efficient way possible. Incidents, service requests, difficulties, and adjustments are all handled by ITSM, which is often done using an ITSM platform like ServiceNow. ITSM covers a wide range of IT services, including the following:
1. Problem Management Incident Management
2. Management of Change
3. Continuous Improvement in Configuration Management and Performance Analytics Workspace for Service Portfolio Management
4. Workspace for Vendor Management
2. Workflows for IT Business Management (ITBM) –
-improve the development, delivery, and management of business services while also ensuring that they are technologically aligned. ITBM enables you and your corporation to comprehend how the technological environment affects your business objectives, strategies, and requirements. The following are some of the features of ServiceNow ITBM:
1. Portfolio Management of Projects (PPM)
2. Demand Management, Application Portfolio Management, and Resource Management are all aspects of agile development.
3. ITAM (Information Technology Asset Management)-
– is a set of business practises and tools that enable IT asset lifecycle management and IT environment strategic planning. ITAM assists firms in better managing their hardware (HAM) and software (SAM) inventories and avoiding wasteful asset purchases. ITAM is made up of the following components:
MANAGEMENT OF HARDWARE ASSETS (HAM)
1. Provisioning of assets
2. Inventory control is important.
4. SAM –
–is a set of business practises and techniques for effectively managing the procurement, use, and lifecycle maintenance of software throughout a company. SAM allows businesses to develop and manage a real-time, accurate system of record for all software assets. SAM’s mission is to:
1. Optimizing the use of licences
2. Getting rid of duplicate software licences
3. lowering software-related costs
4. Detecting violations of licence agreements
5. Making software purchasing decisions more informed
Top ServiceNow Competitors and Alternatives
1. Oracle
Oracle is one of the most well-known technology companies that provides enterprise solutions. Oracle is a cloud-based platform that helps businesses manage their data and improve their operational processes. Oracle is one of ServiceNow’s competitors; the corporation employs around 136,000 people, nearly ten times as many as the latter.
Additionally, Oracle’s PeopleSoft offers a full suite of vital technologies that can answer your company’s needs. Thousands of businesses from many industries use it throughout the world. It provides a wide range of industry and business solutions that help companies increase productivity, improve overall business performance, and reduce expenses.
2. Jira
JIRA is divided into three sections: Jira Software, Jira Service Desk, and Jira Core, and serves as an issue tracking platform and project management software. The company’s service desk provides users with interactive and complete snapshots of all support activities, as well as internal IT, allowing them to effortlessly share information and cooperate.
The platform’s service desk’s simplicity is one of its main selling factors. Yes, the company provides flawless operations and simple processes, allowing even non-techies to use it.
Almost everything is available on one platform, from automation services to software development to project management to I.T. support and more. If you wish to break down internal communication barriers, Jira could be the solution to your problems.
3. ConnectWise
It is a software company that not only provides smooth automation but also data management to businesses. The organisation assists tech-savvy suppliers with both software and services to help them streamline SaaS offerings.
Thoma Bravo bought the company for around $1.5 billion in 2019. Furthermore, in order to expand the company’s product and service offerings, the new CEO invested nearly $25-$45 million and laid off nearly 4% of the staff.
4. Workday
Workday is a software company that specialises in human capital management and financial management in the United States. Following Oracle’s acquisition of PeopleSoft, the firm was created by the former company’s founders and executives.
Workday’s HCM (human capital management) is a strong rival to ServiceNow’s H.R. Service Delivery.
5. Spiceworks Ziff Davis
It is a prominent global network and marketplace for technology brands and individuals in the field of information technology. Spiceworks was purchased by Ziff Davis in 2019, giving rise to the Spiceworks Ziff Davis moniker.
It is also currently run as a division of global J2 – a marketplace for technology buyers and sellers. ServiceNow’s help desk competes with the companies. It also employs artificial intelligence (AI) technology to assist businesses in automating operational procedures, tracking internal users, and sharing data.
Aside from that, Spiceworks offers a free plan that may tempt ServiceNow consumers. Because the platform’s UI is simple to use, integrating it into the business is a breeze.
6. SupportBee
It’s a web-based administration solution for processing and cataloguing customer care requests. The majority of small and medium-sized organisations employ customer portal and knowledge base software to boost overall connectivity and collaboration.
SupportBee’s ticketing system allows your company or team to organise, prioritise, and collaborate on customer support communications.
7. Splunk
It’s a software start-up that specialises in data analysis tools powered by artificial intelligence. Companies are hiring them to search, monitor, and analyse data created by machines. It works on machine data to identify data patterns, diagnose business problems, and acquire solutions to streamline business operations.
Splunk Cloud, Splunk Enterprise, and Splunk Light are some of the options that businesses can choose from to address the needs of the organization. Innovative and industry-leading companies such as IBM, Adobe, Visa, Bosch, and Cisco use Splunk for their operational challenges.
8. Zendesk
It’s no surprise that Zendesk is one of the most well-known and strong cloud computing companies. It enables businesses to provide their customer care and sales representatives with the tools they require to complete their tasks. Zendesk caters to all demands, from knowledge management platforms to CRMs and help desks.
