These days, many restaurant owners and managers prefer hiring employees with experience because, for them, they don’t need training anymore. However, every restaurant is unique and doesn’t operate the same.
That’s why employees need the right training for a smooth transition to their new workplace. Fortunately, many platforms would help restaurant owners train their employees, such as 360 Training.
In this blog, you will learn tips and guidelines when training new restaurant employees.
Hiring New Employees in Your Restaurant? Here’s What to Know
Are you hiring new servers and staff in your restaurant? Check out these tips from 360 Training.
1. New Employee’s Orientation
New employees are welcomed with decent employee orientation training. During the training, you should give clear instructions about the restaurant menu, the average guest every day, and the practices between you and your staff.
During the orientation, you have to explain everything from the restaurant facts to operations, the roles of everyone, and how the menu is selected. That way, the new employee will have an overview before they even get started.
2. Let them Familiarize the Restaurant LMS
Perhaps the best way to teach new employees is to show them the easiest way to train themselves. For example, show them training videos that you made before. As for the platform, having an LMS in your restaurant is a reliable and easy platform to use.
Keep in mind that visual training modules in the LMS will serve as a resource for the restaurant staff. It’s an efficient option that will save you money and time. It also allows you to test the newly hired employee and check their quiz results and course progress.
3. Pre-shift Meetings and Regular Evaluations
Having transparent communication among workmates is important. However, in the restaurant industry, it is imperative. All employees, including servers, chefs, or hostesses, should communicate well since their teamwork makes the restaurant.
And to ensure that all employees are on the same page, there must be regular evaluations by managers and even daily meetings. It helps a lot.
4. Train even Soft Skills
Of course, soft skills are very important in the workplace, even in a restaurant. In servicing industries like restaurants, interpersonal reactions are frequent. This simply means that soft skills are essential.
In fact, an analysis found that the need for soft skills is common among restaurant workers, human resources, and retail industries. They enable them to interact effectively with co-workers and customers. This also includes knowing how they act and what they should say.
Keep in mind that ethics, business etiquette, time management, and adaptability are countless soft skills that every restaurant employee should get used to.
5. Train Responsible Alcohol Service
Now, this must be crucial. First, know that it’s mandatory for bars and restaurants with a liquor license to have their servers and bartenders become alcohol certified. In addition, you may refer to 360 Training to always keep your business safe and help employees become responsible in serving alcohol, know how to detect fake IDs, deal with drunk customers and more.
6. Provide Safety Guidelines
Another primary concern of restaurants is the safety of employees and customers. In fact, it’s the main concern in all service training aspects, from giving them instructions on where things should be placed when done to know what to do when incidents in the bark and kitchen happen.
7. Teach them How to Serve with Respect
The last thing you want is a bad reputation for your business. Usually, restaurants would have a bad reputation if servers were rude and not approachable.
With this, you have to train them to change how they treat their customers based on how they dress, their ethnicity, or race. If servers are trained to serve the guests with the same respect, it could help the servers and the restaurant.
8. Train Staff on Server Etiquette
Of course, etiquette is a code of conduct for restaurant servers. That way, your staff must be trained properly to become respectful and competent when serving the customers. Always impose that friendly and joyous environment; from there, you will see more and more customers coming.
9. Come up with Restaurant Training Games
Having a restaurant training game is a great way to bring a fun yet very professional instruction to new hires. It also improves the skills of employees. The games would also help them become so interested and attentive to your restaurant’s goals.
Wrapping Up
Now that you know the importance of training new restaurant employees, hope you’ll realize how important it is for the successful operation of your restaurant business. The staff should understand the procedures, as well as what the customers expect. With that, training will ensure that the employees are comfortable and knowledgeable in their roles.
