This post was most recently updated on April 27th, 2023
Technology moves with the times. Businesses that want to survive and thrive should do the same. Phone calls in the UK have run on copper wiring since 1876. But the demands of modern digital communications mean these copper wires are not sufficient to take the heavy data load.
In 2017, BT announced they’ll be switching off the PSTN (Public Switched Telephone Network) in 2025, meaning businesses need to find other ways to communicate.
It’s the biggest move in telecommunications in 30 years. Businesses need to get ahead and fully move to digital communications before 2025 to avoid disruption.
If you haven’t moved to a digital network, and you’re not worried about your business phone network post-2025, you should be.
But why wait? Make the move today and open yourself up to the benefits of fully digital voice services and communications even sooner.
Why is VoIP the solution to the PSTN switch-off?
VoIP – or ‘Voice Over Internet Protocol’ – transmits calls and other communications via an internet connection.
Because VoIP doesn’t rely on the old copper wiring that’s been keeping traditional phone lines running for over a century, it’ll keep your business communications fully operational when the plug is finally pulled on PSTN and ISDN lines.
But VoIP is so much more than just a digital voice service – it offers brilliant benefits your business can take advantage of.
The benefits of moving to VoIP before the PSTN switch-off
Your business calls are essential to your success. So don’t wait until the last minute to switch to the right technology that keeps your communications moving.
Here are just a few reasons you should make a move to VoIP sooner than later.
VoIP will improve your overall communications
A huge benefit of VoIP is it puts all of your business communications – voice, text, video calling, file transfers, and data transfers – into one easy-to-use platform through your business broadband connection.
This has multiple benefits. Firstly, your employees won’t waste time switching between apps or programs, depending on how they’re communicating with customers or each other, saving time and boosting productivity.
Customers benefit, too. VoIP systems come with automated features, like advanced call management.
By answering simple questions, your customers will have their calls transferred to the right person or department quickly instead of being transferred by someone when they get through to a non-specific switchboard.
VoIP will improve call quality
Calls made through VoIP are much clearer than those that come through a traditional PSTN network, too.
HD calling offers customers a clear and crisp voice, as opposed to the fuzzy, less-impressive analogue voice featured by traditional lines. Keeping your customers happy and preventing substandard communication due to poor-quality lines.
VoIP can be installed on the equipment you already own
You may not need to invest in any new equipment either. VoIP could be installed on your existing devices if they’re suitable.
Mobile phones or digital desk phones would work. Alternatively, you could invest in VoIP-specific devices.
You don’t need to wait until 2025 to improve all these areas of your business – plenty of people are benefitting from VoIP as we speak.
Experience the financial benefits of VoIP before the PSTN switch-off
We’ve already talked about how VoIP solutions can save cash by bringing all your communications together. But that’s the tip of the iceberg.
Businesses that move from standard phone lines to VoIP services have shown to save anywhere between 50% and 75% on their communications costs – staggering figures.
The money you save by moving to VoIP could be injected back into other areas of the business, to boost profits and productivity elsewhere.
Paying for a lot of services every month can rack up business costs. But housing all your communications under one roof with VoIP will save you from spending a fortune in different places.
Think about the peace of mind this will offer. Nobody wants to keep track of multiple payments when you can handle everything on one plate.
Don’t wait until the PSTN switch-off to boost productivity
Speaking of productivity, remote employees working on VoIP systems have reported a 67% boost in productivity. Allowing them to work faster and earn their respective companies quickfire results.
Companies that allow their employees to work from home have seen them produce 30% more work in less time.
VoIP gives employees the flexibility to work remotely from virtually anywhere while remaining connected to their business portal.
As long as their devices can connect to the internet, they can connect to their company’s VoIP services.
If companies want to lean further into remote working and optimize their remote workforce, adopting a VoIP system could lead to the boost in productivity they’ve been seeking.
But if businesses choose to wait until 2025 before moving to VoIP, picture how much productivity could have been lost as a result.
This level of remote connectivity could even save businesses money on office costs. If your office space is costing a fortune, but your employees can work just as effectively at home, it could be worth considering downsizing or moving to a remote-work setup altogether.
Avoid the PSTN switch-off rush
If too many businesses leave their decision-making too long, UK VoIP providers could experience a surge in customer numbers towards the end of 2024 and into 2025.
If this impacts their ability to offer VoIP services, a lot of businesses could struggle.
Also, moving to VoIP services sooner will allow businesses to get through any teething problems they may experience before 2025. By moving now, businesses will be ploughing forward when the switch-off comes, while those that make the jump later could still be struggling to adapt.
So why take the risk? Move your business phone system onto a VoIP system today to avoid any VoIP provider issues further down the line.
Avoid lost communications and profits
When a business’s calls and communications systems go down, they’re losing money every second they’re unreachable.
It’s not too bad if they’re only down for a few minutes or hours.
But if your business doesn’t move to a VoIP service by the time the PSTN switch-off happens, you’ll be completely out of action until you finally make a move.
Every second, minute, hour, and day you’re not able to communicate with your customers could cost you thousands.
Moving to a VoIP system today, before your time runs out, means you’ll be able to stay fully connected and continue making profits. In contrast, other businesses that aren’t as proactive continue to spew revenue.
The PSTN switch-off represents a seismic shift in the way businesses communicate.
Those businesses that are still stuck using traditional telephony services have two options: hop in the lifeboat that is VoIP (or a similar service), or go down with the ship.
Given everyone will need to adopt VoIP, businesses may as well make the switch now and enjoy all its great features and benefits sooner.