Business phone systems are special communication devices that are meant to cater to the specific needs of commercial organisations. In our current business world, communication is now more important than it has ever been. Communication is key for all businesses: whether small or big. It is essential for both brick-and-mortar as well as digital businesses. All of these entities need an effective communication device. This ensures that they can communicate with all stakeholders effectively.
All smart businesses use multiple channels of communication to keep in touch with all stakeholders. Despite the immediacy of instant messaging apps and emails, the telephone is still as important as it has ever been. Businesses need to become familiar with business phone systems and be able to choose the right device that suits their operations.
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What are business phone systems?
Business phone systems are a way whereby companies both small and large, can manage both incoming and outgoing calls. A business phone system has unique features which distinguish it from a residential phone system. The best business for helping you with your business phone systems is Class5 Technologies.
Business phone systems: Why do you need one?
When choosing among business phone systems, this is very different in comparison n into many options if you are looking for small, medium, or large business phone systems. It is possible to run into numerous operating systems. Therefore, it is important if you know the right system that you want. A business phone systems feature specific properties such as:
• Multiple lines
• Headed support (wireless and wired)
• Facilities for conference calls
• Automated answering
• Queuing system for on-hold calls.
• Ability to forward calls to multiple sources.
The types of business phone systems
When it comes to business phone systems, there are three primary types. They are the VoIP, the PBX, and the KSU.
KSU business phone systems
The key system unit (KSU) is the most basic business telephone system. This is the type of telephone system that is suitable for small-scale businesses. The KSU is mostly used for businesses that have less than 40 phone operators.
The KSU telephone system is a very user-friendly option in comparison to home systems. It comes with all the essential functions needed by a typical business telephone. But it lacks flexibility and portability. It is operated with the use of a central control switch – the KSU – that is used to manually determine the chosen phone line.
Pros
- It is user-friendly and intuitive.
- It comes with all the basic telephone features for a small business.
- You can manually choose the right phone line.
Cons
- Works with only 40 phone lines.
- It lacks flexibility and portability.
- It does not have the versatility to support a growing business.
PBX business phone systems
The PBX (private branch exchange) is another option for a business telephone system. Compared to the KSU system, the PBX is more advanced in terms of features and operation. PBX works with programmable switching controls that can be used to enable incoming calls to be routed automatically.
PBX business phone systems are appropriate for companies that have over 40 employees. This type of phone system is largely automated. One more important feature of the PBX phone system is the fact that it comes with an uninterrupted power system. This means that it can keep on serving a business without electricity for a while.
Pros
- Automatically routes incoming calls.
- Good for companies with a lot of employees.
- It sports a dedicated power backup system to support businesses during power outages.
Cons
- Needs a dedicated team of operators to manage the phone system.
- Comes with lots of maintenance needs that the business has to provide.
- The possible occurrence of redundancy problems.
VoIP business phone systems
Voice over Internet Protocol (VoIP) is among the newer and most popular business phone systems. The VoIP phone system is the most advanced telephone system for businesses. It allows long-distance communication, especially among people from different countries. This type of phone system works with a computer and an internet connection.
However, VoIP is the most expensive telephone system of all three types. The cost of the phone system is determined by the number of staff using the technology. One big benefit of the VoIP phone system is the fact that you can access the features of the system. This can be done through the business internet network of the company.
Pros
- Uses a lot of devices for increased communication accessibility.
- Uses the internet which makes it possible to communicate from and within any location in the world.
- Easy scalability.
- Supports communication between two or more teams.
Cons
- Works with a stable internet connection.
- Bandwidth and latency problems can freeze or delay communications.
- The devices are prone to cyberattacks.
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