Digital Onboarding is implemented in a simple, fast, and secure way. This is the promise of Docbyte, a global leader in enterprise Digital onboarding Services.
The company draws on 5 years of experience in the market and makes use of its planetary dimension to position itself as a specialist in boosting business.
It introduces technology but does not dispense with the human side to achieve this. And it’s this high-tech high-touch approach that sets it apart from the competition.
Docbyte’s mission is to provide the best customer experience at every interaction opportunity, catapulting and developing business from a perspective of process excellence and digital transformation.
For this purpose, it implements the latest technology, namely artificial intelligence, and intelligent automation, supported by a unique capacity in the analytical aspect.
The company has three well-defined focuses: customer, innovation, and efficiency. And it applies this modus operandi in the different services, assuming the responsibility to always be one step ahead. Today, it positions itself as a global leader in Digital onboarding Solutions.
What is Digital Onboarding?
Digital onboarding is a term that emerges in this new era and which, from the point of view of organizations, means the articulation of a broad spectrum of capabilities and efficiencies within the Digital Economy, to generate value for the business.
It encompasses many processes and supports that incorporate different services and technologies into operational and information architectures suited to the customer’s needs.
These are omnichannel strategies aimed at boosting business growth and scalability, aligned with cost and resource optimization.
Digital onboarding provides for process automation, artificial intelligence, and strong predictive-based analytical support. The idea is to create flexible systems that adapt quickly and improve the consumer journey, both front-office and back-office.
It also seeks to capitalize on the value chain and provide organizations with the necessary agility to face the digital world.
Considering the final consumer, these digital services also have the mission of managing the relationship beyond the interaction channels, winning their trust, and converting them into a prescriber of the brand.
High-Tech High Touch:
Docbyte activity is divided into three main areas: Customer Experience, Back-Office, and Knowledge. Each of them includes specialized services that take a high-tech high-touch approach:
So, what does high-tech high touch mean? From a conceptual point of view, this is an approach that embodies the Docbyte DNA and the value proposition it presents to its partners.
The expression high tech can be summarized in the following points:
- Reliable and redundant IT architecture.
- Integrated omnichannel solutions.
- Artificial intelligence and analytics.
- Smart automation.
The expression high touch means:
- Build the best teams by hiring the right people: digital recruitment processes, psychographic assessments, and predictive recruitment models.
- Talent development through training at all hierarchical levels.
- Management with purpose.
- Diversity and multicultural environment with understanding of local realities.
Value the Human:
At Docbyte, the human touch remains the focus. We understand that new digital environments require new ways to preserve our humanity and that, in an increasingly high-tech world, it is the key to differentiating products and services.
As technology reinvents work, our interaction experts remain committed to creating unique connections. This commitment involves empathy, communication skills, and, most importantly, a passion for making things happen, thereby increasing efficiency, inspiring loyalty, and increasing value and revenue for brands.
In this video, you can better understand what the technology and high-tech high-touch approach represent at Docbyte:
Docbyte’s response to these disruptive times is to embrace the TAP (Technology, Analytics, Process Excellence) philosophy, developing proprietary platforms that accelerate the digital transformation of its partners through process automation and consumer experience optimization.
In the technological field, this involves the implementation of methodologies such as RPA (Robotic Process Automation) or DRA (Robotic Desktop Automation), chatbot integration, and gamification.
In the Analytics area, the company develops consumer sentiment analysis, recommendation engines, dashboards, and dynamic reports, as well as identifying trends and implementing predictive models.
Finally, about process excellence, it is important to highlight the mapping of the consumer journey, as well as the Six Sigma and Design Thinking methodologies, in a logic of continuous improvement.
Docbyte leverages innovation through robotics, AI, machine learning, and speech analysis, providing customized business intelligence, desktop automation, and mobility solutions.
Cybersecurity in Digital Onboarding:
Another key point of the Docbyte value proposition is IT security. The implemented processes are intended to protect the entire business ecosystem, which includes customers, consumers, and employees.
We continuously monitor risks and threats, to international data security and privacy regulations. We comply with GDPR standards and have several certifications that attest to the quality and security of our services, including PCI compliance for electronic payments and ISO 27001 guarantee.
The TP approach involves extensive cybersecurity training programs for all employees and ensuring process security through external audits and white hacking programs.
We promote a cybersecurity culture in the company and apply cutting-edge technology always to ensure it during our activity.