Table of Contents
Identifying the Gap in the Market
If you’re reading this, then you probably have an idea. The first step in the journey of taking a product to market is figuring out whether anyone wants it. Talk about your idea with lots of people; don’t worry unless you are talking to someone who already has a similar business; no one is going to steal it. Ideas are free, execution is 99.9% of business. Try to think about who would use it and why.
My journey began with a passion for adventure sports and the frustration that came with trying to navigate the fragmented world of booking courses and equipment rentals. It was evident that there was a chasm between adventure centres and the enthusiasts eager to find them. I knew others faced this challenge from speaking with others. There was a thirst for a centralized platform that could connect the dots in this niche.
Crafting a Unique Value Proposition
Adventuro was born from the desire to streamline the connection between adventure sports lovers and the centers that serve them. Unlike existing solutions, Adventure was envisioned to be comprehensive—catering to learners at every level, from beginner to instructor. It was to be a one-stop-shop for the adventure sports industry, making it simple to find, compare, and book experiences.
Design and Prototyping
Leveraging Cost-Effective Design Tools
In the design phase, we turned to affordable and intuitive design tools that allowed for rapid prototyping. Services like Canva for graphics and Elementor for UI/UX design made it possible to visualize Adventuro without heavy investment. We focused on creating a minimum viable product (MVP)—not a final, polished version, but something that could be put in front of real users for feedback.
Prototyping the Adventuro Marketplace
Our MVP of Adventuro was a basic yet functional marketplace that allowed users to create listings, make bookings, and filter the listings. The prototype was tested by friends, family, and some center owners who we reached out to to ask for feedback. Most of these later became customers! The core idea was validated and we got tonnes of useful feedback on the look and feel and functionality.
Building the Product
Choosing the Right Technology Stack
For Adventuro, we needed a robust platform that was both scalable and cost-effective. We settled on a stack that included open-source technologies and cloud services known for their generous free tiers. This strategic choice cut costs significantly while still providing the robustness required for a marketplace of this nature.
The Build or Buy Dilemma
As the founder, I grappled with whether to outsource development or to take on the challenge myself. Given the budget constraints, I chose a hybrid approach. The core system was developed in-house, ensuring foundational control over the product, while specialist components were outsourced to freelancers who offered the right balance of expertise and cost. We found excellent partners through Upwork at 1/5 of the cost of the London equivalent.
Launch: Unveiling Adventuro to the World
The Final Checklist
In the final days leading up to the launch of Adventuro, we were a hive of activity. The website underwent rigorous testing, marketing campaigns were ready to roll out, and our partner centers were briefed and excited. We ran through the launch checklist: website functionality, customer support readiness, payment gateway smoothness, and the responsiveness of our automated systems.
The launch day arrived with a flurry of anticipation. Social media buzzed with our campaign hashtags, and our early adopters were sharing their excitement across platforms. Press releases were distributed early in the morning to catch the day’s news cycle, and the team was on standby to respond to any hiccups.
Monitoring and Adapting
As users began to explore Adventuro, our team closely monitored the platform’s performance. Real-time analytics provided insights into user behavior, while customer feedback was immediately addressed. We celebrated every booking as a win and quickly adapted to any unexpected user experiences.
Embracing Manual Processes
In the early days of Adventuro, our operations were far from the automated marketplace I envisioned. Bookings were handled through emails and phone calls, centre onboarding was a series of manual checklists, and customer service was a personal affair. While this wasn’t scalable, it offered invaluable insights into the customer experience and the operational challenges we faced. Do something that doesn’t scale first. Then, work out how to scale it second. This helps you use your own product – a lot!
Tracking and Measuring Efforts
We measured the time spent on each task, identifying which processes were the most time-consuming. We then prioritized our efforts for automation. For instance, we found that manually confirming bookings was eating up hours each week, so this became the first candidate for automation.
Investing in Customer Service Tools
Our commitment to customer service remained, but we augmented our personal touch with efficiency. Implementing chatbots for common inquiries and a ticketing system for more complex issues ensured that customers still felt heard and helped, but with a fraction of the manpower.
Each milestone post-launch was an opportunity for celebration and reflection. We recognized the efforts of our team, celebrated the growth of our adventure sports community, and strategized for the future.
The Path Ahead
With Adventuro now live and gaining traction, we shifted focus to scaling operations, enhancing the user experience, and expanding our offerings. The launch was just the beginning of an ongoing adventure to revolutionize the adventure sports industry. Our vision to make Adventuro synonymous with adventure sports was well on its way to becoming a reality.
adventuro – out with the ordinary
Find, compare & book surfing, kitesurfing, sailing, paddleboarding, scuba, mountain biking, kayaking, coasteering, and more. Courses. Coaching. Guiding. Rental.
adventuro – out with the ordinary
Become a Partner At Adventuro; we are all about making adventure sports more accessible by connecting customers with centers. We invite all adventure sports centers to join our thriving community and showcase your courses on our platform. Our onboarding process is simple and stress-free, designed with your convenience in mind. We even handle the heavy lifting.