Your web development agency should be able to answer these 10 questions, so you know they’re right for your project. If they don’t seem to know the answers, look elsewhere!
Table of Contents
1) Do You Have Any Unique Service Offerings?
Every agency should have unique service offerings that set it apart from its competition. What does your company do better than anyone else? This can be anything from having experts in various areas of Website Development Services to offering more competitive pricing on services, or simply offering faster project turnarounds. Whatever it is, make sure you’re promoting it on your website and in your marketing efforts.
2) Ask For Previous Projects
Before/after examples can be beneficial in helping you determine whether or not an agency has experience building websites that look similar to what you have in mind. Don’t just look at work they’ve done for other clients – some agencies will show off high-quality websites they haven’t actually built themselves, meaning all their before and afters are fake. Instead, request screenshots of actual projects they’ve worked on, then find out more about each one: How long did it take them? Did they incorporate your feedback into later drafts? Did they start on time or was there a delay?
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3) What’s Your Project Management Process?
A key part of any business is managing projects. So, before you even begin looking for web development services, you should ask yourself: What do I need done? How do I want it done? And how will I manage it? You want to make sure that whatever company you work with will be able to address your questions and needs by outlining their own process. Otherwise, there could be miscommunication or subpar performance from one party—and those are two things that can hurt both your website and your business in general. In order for them to take on your project successfully, they need enough details from you.
4) What’s Your Testing Process?
For example, let’s say that you have an in-person meeting scheduled with a client. Always show up 15 minutes early, even if they’re late. This puts you in control of your time and allows you to build rapport with whomever is running late (and it’ll probably be them). But more than that, being punctual and arriving prepared shows your clients that you care about what they do; it shows them that their business is worth your time and attention. It also sets an expectation that their needs are important enough for you to take extra steps—because they are. If there’s an ever-so-slight delay from either side of an in-person meeting, a brief text message or email saying so is always appreciated.
5) Are You Always on Time?
If you want your web development company to be successful, it’s important that they show up on time. Is your agency punctual? If not, how late is too late? Are there any circumstances when tardiness is acceptable? How do you handle situations where contractors are running behind schedule and need more time? Do you offer incentives for punctuality (like a discount on their next project)? By clearly stating what behavior you expect from your contractor, you avoid misunderstandings and set clear expectations about what is expected of them.
6) How Can I Get a Hold of My Project Manager After Hours?
If you’re hiring out web development agency, make sure there will be a dedicated project manager for your project. Having someone who can respond quickly and deal with any issues that come up is crucial—especially if you have tight deadlines. If you don’t need web development or design help but are looking for hosting or other web-related services, make sure there will be someone on call who can assist. Don’t leave yourself without immediate support when things go wrong. You want your new website live and running as smoothly as possible; don’t rely on developers to fix it after they go home at 5 pm!
7) What Kind of Security Measures Do You Use?
If there’s one area that website development companies should have down, it’s security. Whether you need cybersecurity for your own site or for a client, you should make sure your team uses SSL certificates and firewalls to protect against hacking. Other questions you might want to ask: Are you using AI (artificial intelligence) in your project? Is privacy of user data paramount? The more serious web developers take these concerns seriously—and so should you.
8) Can You Talk About Client Testimonials or Case Studies?
Be sure to ask your web development agency if they have any case studies or testimonials of customers they’ve worked with. Having client experiences—good or bad—can give you an idea of how your own project will run and help you decide if their agency is right for your business. It can also tell you how well a company communicates, which is one of our biggest red flags when it comes to choosing an agency. If they can’t share client stories—even positive ones—it could be an indication that something isn’t quite right. And keep in mind that not all successful projects lead to referrals; oftentimes, clients are too busy running their businesses or dealing with their own websites not to spread word about who did such great work for them.
9) Will There be a Dedicated Project Manager for my Project?
If you plan to upload any large files or if your website is particularly image-heavy, make sure that you clarify with your web development agency what their file size limits are. Some developers have rules in place that prevent users from uploading files larger than 50MB, 100MB or 200MB. Others might restrict certain types of files from being uploaded altogether such as .exe, .dll or .ocx executables. Make sure you learn about your developer’s policies for uploading large files before hiring them for your project. And even if you don’t plan on using any large files with your website in its first iteration, it’s still a good idea to ask these questions up front.
10) Do You Deal With Large File Uploads Regularly?
It’s important to look into file upload limits because they can make or break your website’s user experience. For example, if you’re putting up photos and videos as well as files, do you have enough space for all of them? If you don’t have enough, will your site slow down dramatically when someone tries to upload large files? Also look into how quickly your server responds – how long does it take for something to be uploaded once an action is taken? Try out different web developers with free trial accounts and see which one handles large file uploads best. It could save you a lot of trouble later on.
