With remote work going global, accompanying novelties are also piling up. In addition, some old concerns are getting recycled (like employee engagement, for example) as the new environment means new habits, new people, and new rules.
It has become indeed difficult to keep track of all recommendations, so we’ll keep it short and to the point by mentioning the top 5 types of tech businesses can make use of in the rapidly changing workplace.
Table of Contents
As aforementioned, the matter of employee engagement is showing its face-lifted face once again. It’s not just hybrid work models that need to be taken into account here; startups play a big role in the re-emergence of the issue.
First off, startups keep pushing for talents and leaders as opposed to employees and managers. The influence startups have brought about is massive, with traditional businesses trying to cope desperately.
When considering new tech, therefore, start with talent management tools.
The term doesn’t necessarily apply to talents per se. In a nutshell, talent management is intended to aid the strategic management of employees, skills, abilities, and talents. As such, it addresses all HR processes, including but not limited to recruitment, onboarding, workforce planning, professional development, and performance management.
According to a joint study by the Institute for Corporate Productivity and Rob Cross, Edward A. Madden, Professor of Global Business at Babson College, “the lack of incentives and rewards is the most common and powerful barrier to effective collaboration.”
Keep in mind, however, that just deploying some shiny new tool won’t help in itself. You need to drive purpose to address retention rates.
Keep this in mind when addressing your employee retention strategy. Couple it with talent management tools for the best results.
Sometimes, the simplest of flaws can lead to massive disengagement, especially when the processes in question are repetitive.
It’s no rocket science that such processes are easy to streamline, so why aren’t you doing it yet?
One notable example is time-tracking.
Time-tracking tools (including clocking in and out) are a standard nowadays and by no means difficult to deploy.
They come in various shapes and sizes, too, so you can easily pick the best choice. Here are some examples:
- Standalone time-tracking apps
- Apps that are integral to project management software
- Apps integrated with an accounting system
- Automatic time-tracking apps
- Real-time monitoring apps
- Clock in and out apps
- Location-based apps
- Enterprise apps
Contact Center AI
One of the ways that contact center AI can assist businesses is by streamlining operations. By automating repetitive tasks, customer service representatives can focus on highly complex issues, improving customer satisfaction and enhancing customer engagement.
With self-service AI tools, businesses can also personalize the customer experience. By analyzing customer data and purchase history, AI can offer tailored advice and recommendations to customers. This can help improve customer loyalty and boost sales.
eLearning and mLearning
One department that can never go wrong is learning. Even though the times are hectic, fuses short, and people glued to their screens, learning can always find a way.
eLearning and mLearning are running stronger than ever, thanks to the rich offer and a multitude of variations suitable for everyone’s IQ, attention span, and interests.
However, if you want to go the extra mile, consider eLearning design software.
What is it, exactly?
Also known as Learning Experience Design (LxD), eLearning design software is a combination of User Interface Design, Content Strategy, and Interaction Design, delivering content with the end-user in mind.
In simple terms, LxD displays a human-centered design whereby information is served in small chunks, with connection in focus.
Lastly, we come to delivery services.
This issue so complex that there’s hardly a simple approach.
Seeing as shipping includes too many participants, it’s prudent to use new tech to simplify whatever can be simplified.
Note that something may go amiss even if you use state-of-the-art software, so planning is still needed!
Plan your deliveries well ahead of time, following this checklist:
- Start planning earlier than usual for busy seasons (holidays and similar)
- Prioritize time-sensitive shipments
- Check out which of your carriers have the fewest delays and put focus on them
- Use digital freight software that can forecast delivery times
- Track your containers’ delivery status digitally so that you can address potential problems in a timely manner
The next step is to pick the best shipping service. However, as mentioned above, sometimes unexpected occurrences can’t be avoided, so you should have a backup plan.
When comparing shipping services, keep in mind the following:
- Delivery service type (package size, number of packages, etc.)
- Delivery speed
- Security (pay attention to security policies)
- Range of deliveries (in case you’re sending oversized packages)
- Delivery costs (double-check before sending!)
- Professional experience (prioritize professional delivery services)
Lastly, make sure to create detailed shipping labels. This step is often overlooked, as it shouldn’t be!
A sample shipping label should include, at the very least:
- Recipients name and delivery address
- Company info
- Package weight
- A handle with care warning for fragile orders
Last but not least, use streamlined dispatch software.
Let’s expand a bit.
Dispatch software is basically field service management software. What it does is help businesses manage, track, and automate their dispatch operations. Included here are customer information, employee performance, and automated billing and invoicing.
As promised, hereby discussed are only the most essential apps businesses absolutely should not overlook.
There are multiple choices for every process, so the main takeaways would be to plan ahead and compare offers.
Don’t compare just pricing options; it is crucial that the software you pick aligns with your company procedures, integrates into existing tools, and is easy to use.
On that note, make sure to provide proper training for your employees when adding new tools. A great many people feel stressed out when they’re expected to learn the ropes of often unnecessarily complicated tools all on their own.
Be professional, and helpful, and keep your employees happily engaged.