The birth of the pandemic has been a great source of reinvention for all sectors like healthcare, shopping, technical, educational, and shopping. It has given a chance to the country to transform all the physical marketplaces into an e-commerce market. There are thousands of applications and online stores on various social media platforms to facilitate the availability of items.
Everything from necessities to home and furnishing is available for the customers with just a few clicks. But who will ensure that the products placed in one app will reach the customer safely and on time? Well, the answer is the delivery companies. Hence, let me introduce you to one of the fastest delivery companies in India.
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WHAT IS DELHIVERY APP?
Delhivery is an Indian logistics and e-commerce supply chain company that came into existence in 2011. Since its formation, the company has fulfilled more than 1 billion orders all over the country.
It has a team of more than 66000 people that manage 86 gateways, 21 automated sort centers, and 80+ fulfillment centers. It offers reliable, flexible, and secure supply chains to its customers at the lowest possible cost.
It serves more than 21000 active customers from the retail, lifestyle, FMCG, automotive, electronics, consumer durables, and manufacturing sectors. Highlights: world-class infrastructure, cutting-edge engineering, high-quality logistics, and technology capabilities.
Delhivery also emphasizes extensive reach, low rate of returns, delivering service quality, and easy integration with sales channels.
WHO ARE ITS FOUNDERS?
Delhivery Logistics Company is functioning successfully from its headquarters in Gurgaon, Haryana. Like any other company, it has a strong team of directors, founders, and employees responsible for the success of Delhivery.
Sahil Barua is the Managing Director & Chief Executive Officer, and Kapil Bharati is the Executive Director & Chief Technology Officer. Deepak Kapoor is the Chairman, and Sandeep Barasia is the Executive Director & Chief Business Officer.
Romesh Sobti, Saugata Gupta, Srivatsan Rajan, and Kalpana Jaisingh Morparia are the Non-Executive Independent Directors. The risk and audit committee Romesh Sobti, Agus Tandiono, Srivatsan Rajan, Kapil Bharati, and Ajith Pai Mangalore.
The Stakeholders relationship, Nomination & Remuneration, and Corporate Social Responsibility community involve Kalpana Morparia, Sahil Barua, Saugata Gupta, Deepak Kapoor, and Suvir Suren Sujan.
EXPRESS PARCEL DELIVERY
Delhivery Company offers a wide variety of logistics services to its clients. Let us discuss this in detail and know which service to use at what time. Express Parcel Delivery services, as the name suggests, is the quickest parcel delivery service across 17000 pin codes in India. It can deliver more than 10 kilograms of goods to the farthest location within 48-96 hours.
Through the Delhivery Direct facility, the customers can send and receive the parcels at home. It offers same-day, time-defined, address-specific, and returns management services. It also provides technical services like fraud detection, flexible payment, real-time monitoring, and consignee address validation. In addition, bulk/large order delivery, HAZMAT, and high-value product delivery.
TRUCKLOAD FREIGHT
Truckload freight brokerage platform Orion is a medium that connects the shippers with the suppliers and fleet owners. They can post their bidding and truckload freight requirements by becoming registered agents and fleet owners on the platform.
It provides technology-based services like financial transactions, real-time tracking, and document management.
It offers its services to the internal, corporate, agriculture, transportation, and commodity sectors. It also operates a digital freight brokerage subsidiary Road piper Technologies Pvt. Ltd. Through the company manages the pricing policies and load-matching techniques from all across the country. The acquisition helps strengthen the supplier’s efficiency and increase the truckload capacity.
PARTIAL TRUCKLOAD FREIGHT
Delhivery offers a subsidiary of the truckload freight service called the partial truckload freight services. It focuses on the B2B express segment and assists the shared line haul operations. It caters to the regular and seasonal requirements of customers all over the country.
Highlights: Door-to-Door Delivery, Hub-to-Hub Delivery, and Transportation of oversize cargo. Additional features are contactless delivery, transit insurance, reverse pick-ups, real-time consignment visibility, and electronic proof of delivery.
CROSS BORDER SERVICES
Cross Border services is a delivery service that focuses on delivering parcels to the global markets. Starfleet, an international shipping service, enables the company to integrate global networks on a single platform. It follows the string of pearls strategy and provides single-window visibility for express and global freight shippers.
It is also partners with leading global express companies that assist in expanding the reach and coverage of the business. Delhivery combines warehousing, operations, infrastructure, and transportation with business intelligence, deep data science, and network and technology.
The company under this service provides air cargo, door-to-door and port-to-port parcel delivery facilities to national and international customers. It has an integrated network of trackers, regulators, technicians, clearance experts, and a customer support team.
Technology services include Destination Clearance, Online CHA and Gateway, and Real-time Cargo Visibility. Highlights: Global B2C and B2B, Sea & Cargo, Air express shipping, International Fulfillment Centres, and International Channel Integration Management.
SUPPLY CHAIN SERVICES
Delhivery provides the E2E services, also known as Exchange to Exchange supply chain services. It helps in providing integrated and comprehensive multi-channel order fulfillment solutions. These solutions assist in improving the speed, reliability, and cost-efficiency of the orders delivered to the customers. It also focuses on retail, pharma, electronics, automotive, healthcare, consumer products, industrial product sectors.
Recently, the company has acquired Primaseller Inc to expand the delivery structure to the D2C industry. It has helped many e-commerce brands, omnichannel retailers, and online & offline marketers can connect directly with the customers.
It offers value-added services like network design, inventory placement, decision support system, Multi-Tenant Operations, and End-to-End Visibility. It also provides sample solutions for distribution, returns management, On-demand fulfillment, Vendor Managed Inventory, and Temperature controlled Freight solutions.
SCHEMES AND PROGRAMS
Every business needs loyal customers, reliable investment sources, and long-term relationships with partners. Hence, let us discuss in detail the valuable contribution of the partners to assist the company’s growth and prosperity. The Last-Mile Agent program (LMA) is an employment scheme designed for those willing to enroll in the delivery business.
Prerequisites for employment are android mobile, two-wheeler, and a valid driving license. Through this program, the employees can earn a sufficient income without additional charges.
The Drop at Store (DAS) scheme is a way for local and small-scale businesses to tie up with the Delhivery Logistics. The program enables them to offer order pick-up facilities to the customers from their nearby stores instead of waiting for the order to reach the delivery destination.
It also allows the shop owners to earn extra revenue by charging the partners to pick up orders directly from Delhivery or act as a middleman. To date, there are more than 3600 delivery partners who are taking advantage of the DAS program.
BUSINESS COLLABORATIONS
The Constellation program has more than 1100 delivery centers that assist in expanding the transportation networks to new geographical areas. It allows the company to provide express parcel, cross-border services, and partial truckload freight to retailers and enterprises.
You can partner with them in three easy steps: signing up, selecting a preferred location, and starting delivering. Delhivery has franchisees in many cities that provide relevant delivery solutions and solve complaints and issues.
The franchisees help shop owners identify the area of the demand, the reach of the customers, and the frequency of ordering. It also considers factors like deciding the base rates, profit margins, marketing strategies, and branding & packaging.
Popular demand destinations include housing complexes, tech parks, corporate offices, and educational institutions. You can also partner with Delhivery and open a franchisee by signing up, selecting the location, and booking parcels from customers in your area.
IS THE COMPANY SAFE?
In every e-commerce company, the safety and authenticity of the products and services offered are essential. So, here are some of the most frequently inquired questions by the customers who have experienced the facilities. Users need to visit the website and sign up using their mobile number to stay updated with the latest delivery updates.
They can check the pick-up status, recent destination, and estimated delivery date by entering the tracking ID. Once the order is out for delivery, the users can download the invoice as proof of delivery and expect the order to reach anytime within 10 am to 8 pm.
If the order gets delayed or you receive a defective product, you are free to place a return for pick-up. You can specify the reason for the exchange from the available options and select the pick-up time slot and date according to your convenience. Delhivery is not liable if the customer has received a different product from what he had ordered.
The order gets canceled if you are not available at the time of delivery and have not mentioned any alternative address. It is essential to submit a valid identification document like a PAN card, Aadhar card, driving license, or voter ID before collection.
CONCLUSION
Today, the company delivers goods and services 24/7 and 365 days a year to more than 17000 pin codes. It takes all the precautionary measures keeping in mind the current situation. The users receive regular updates of their parcel, which keeps them aware of the expected delivery date.
Hence, it is true that Delhivery is one of the fastest-growing logistics and parcel delivery companies in India.
Reference Links:-
Website: – https://www.delhivery.com/
Facebook: – https://www.facebook.com/delhivery/
LinkedIn: – https://in.linkedin.com/company/delhivery
