Service contractors who want to boost the organization and productivity of their business can benefit by putting more focus on the tools and tech updates field technicians use. Not only should field technicians have access to cutting-edge materials to complete work orders, but they should also use advanced HVAC software to stay efficient.
Four Ways HVAC Software Can Help Field Technicians
1. Work Order Scheduling
The best HVAC software will have well-rounded scheduling features that make it easy for your technicians to manage their daily schedules. Work order scheduling works best when incoming work orders can immediately be added to a technician’s schedule. Individualized calendars allow your administrative staff to view open spaces in a technician’s schedule, which makes it easier for your technicians to respond to urgent work orders.
Work order scheduling software can be especially beneficial to your business and the productivity of your technicians if the software allows for recurring work order alerts. These alerts will automatically schedule clients who have recurring needs, which can allow your technicians in the field to build stronger relationships with repeat customers.
2. GPS Tracking
GPS tracking is another software feature that can benefit your employees. GPS tracking can help your scheduling staff pinpoint the location of technicians in the fields, which then allows your technicians to be rerouted for urgent service requests. This is a feature that is also helpful for ensuring the safety of your technicians since you will be able to check their location if they have not returned to the office or arrived at a client’s location on time.
3. Inventory Management
Service software can also improve inventory management. It’s essential to manage your inventory well, since most HVAC work requests will need specialized equipment and other tools to complete. Service software that automatically tracks the level of inventory and reminds you to reorder supplies will protect the overall productivity of your business.
4. One-Touch Invoicing
One-touch invoicing can be very beneficial for technicians in the field. This is a software feature that works by syncing work invoices to a technician’s mobile device so that customers can quickly receive invoices and bill pay links in their email. When technicians can use software that allows them to turn completed work orders into invoices sent directly to the customer, this can increase the technician’s overall efficiency.
How Can Software Help Your Service Business?
In addition to all the help your technicians will get from using advanced software with mobile connectivity, your business can also improve when software is part of your business infrastructure. Software for HVAC businesses can reduce costs, improve customer satisfaction, and ultimately increase your profits. When you can hit all of these goals, you can grow your business and enjoy long-term success.
HVAC technicians in the field carry a lot of responsibility as being the main face of your company and the driving force behind your company’s productivity. If you want your HVAC business to find long-term success, the best thing you can do is integrate advanced software into your everyday business operations.
