Table of Contents
Introduction:
Gupshup is an American organization of software programs. The organizations headquarter is in San Francisco, California, USA. It is the main conversational messaging platform, powering over 6 billion messages consistent per month.
Across verticals, heaps of huge and small organizations in rising markets use Gupshup to construct conversational reports throughout marketing, income, and support. Gupshup makes it smooth for clients to talk with organizations, in the manner they might with their own circle of relatives and friends.
About GupShup:
Gupshup allows higher purchaser engagement via conversational messaging. We are the main conversational messaging platform, powering over 6 billion messages consistent per month. Across verticals, heaps of huge and small organizations in rising markets use Gupshup to construct conversational reports throughout marketing, income, and support.
Our carrier-grade platform gives an unmarried messaging API for 30+ channels, a wealthy conversational experience-constructing device package for any use case, and a community of rising marketplace partnerships throughout messaging channels, tool manufacturers, ISVs, and operators. Businesses have made conversations a critical part of their purchaser engagement achievement.
The vision is to create a global in which organizations and clients engage and transact via conversations. Their undertaking is to construct the maximum superior and complete conversational messaging platform which allows huge and small organizations and builders to construct wealthy conversational reports on messaging apps.
The organization gives more than a few bot-constructing gears. The IDE bot developer offers all of the functions of full-fledged improvement surroundings proper withinside the browser of the customers. It is constructed on NodeJS and has multifile support, a customizable UI, and additionally a bundle manager.
This additionally allows the customers to make HTTP calls to outside offerings very effortlessly. Each bot additionally comes with its very own database and enables storing and retrieving data. The maximum effective function of the Gupshup IDE bot builder is the bot scripting device that allows the advent of bot conversations thru an easy English script.
GupShup Founder & Team:
Gupshup was installed in 2004 with the aid of using Beerud Sheth. Beeurd Sheth is Co-Founder and Chief Executive Officer, Ravi Sundararajan is Chief Operating Officer, Gaurav Kachhawa is Chief Product Officer, Amit Shrivastav is Chief Financial Officer, Dr. Inderpal Singh Mumick is EVP & CEO Dotgo, Yatish Mehrotra is CEO Knowlarity, Kunal Patke is VP Engineering, Nimesh Mehta is VP Technology Architecture, Abhishek Saxena is VP Engineering, Sudesh Vasudevan is VP Corporate Development, Strategy & Investor Relations, and Srinivas B Vijayaraghavan is VP Marketing.
It is a conversational messaging offerings organization. The carrier-grade platform gives an unmarried messaging API for 30+ channels, a wealthy conversational experience-constructing device package for any use case, and a community of rising marketplace partnerships throughout messaging channels, tool manufacturers, ISVs, and operators.
GupShup History:
Gupshup changed based in 2004 with the aid of using Beerud Sheth as an SMS community in India and is founded in Cupertino, California. In 2006, Gupshup released an SMS-primarily based totally social community that grew to 70M customers.
Gupshup additionally advanced a clever messaging app, Teamchat, which delivered patent-pending “clever” messages in 2014, most effective now being presented with the aid of using different messaging apps. Gupshup’s Smart messaging platform additionally gives gear for builders to speedy and effortlessly construct, test, deploy, monitor, and tune bots and different clever messaging offerings.
In 2015, the multi-channel server much less the bot platform went live. In 2016, Gupshup released a partnership with FBM, and released APIs for Slack, Telegram, and delivered their bot platform and bot builder gear.
In 2017, the organization changed into one of the earliest international companions of WhatsApp. Gupshup additionally created the Interbot framework and constructed chatbots for Google Assistant, and Alexa, to call a few. In 2018, Gupshup partnered with main handset OEMs to supply a wealthy messaging experience.
In 2020, the organization released its very very own IP Messaging channel – Gupshup IP Messaging aka GIP. In July 2021, the organization raised $240 million in a Series F financing spherical led with the aid of using Fidelity Management, Tiger Global, and others.
Other vital acquisitions include:
- In September 2021, Gupshup obtained DOTGO, a wealthy communications system (RCS) commercial enterprise messaging (RBM) participant primarily based totally in New Jersey.
- In February 2022, Gupshup obtained AI-powered Voice Leader, Knowlarity Communications, strengthening its Conversational Engagement portfolio.
- In April 2022, Gupshup obtained Active.ai, the Leading Conversational AI Platform for Banks and Fintech Companies
GupShup Name & Logo:
“Gupshup” gupshup.io)because the call implies, is an Urdu time period for ‘having a conversation. GupShup is a main clever messaging platform issuer that allows higher purchaser engagement via conversational messaging.
GupShup Revenue:
According to current statistics, over 91% of Indian customers use messaging apps today. Furthermore, the top rate messaging marketplace, which changed into worth around $54,579 million in 2016, is expected to witness an upward push at a CAGR of five.four% and might be reaching $78,349 million with the aid of using 2023.
Besides, reviews say that the worldwide customer support software program marketplace is about to develop at a CAGR of 20.4%, which is anticipated to attain $2.5 bn with the aid of using 2025.
Since its inception in 2004, the organization has experimented with a number of commercial enterprise fashions withinside the messaging space, starting with a patron-centered network textual content messaging provider, then a second messaging app, and sooner or later an organization messaging commercial enterprise that gives purchaser and emblem conversation answers for builders and huge organizations in a number of industries.
GupShup is developing at a consistent tempo and pursuits to develop extra than 60% in annual subscription sales quickly, stated the co-founder in an interview in 2021.
Beer Sheth stated that “the organization is developing at 60% 12 months-on-12 months, and we’re hoping to boost up this growth. India accommodates 80% of the commercial enterprise, and the United States is the following massive marketplace with 10-15% share, however, geographies including Latin America and South-East Asia are seeing rapid growth.”
GupShup claims an 80% sales growth from pre-pandemic stages and has closed 2020 with an annual sales run charge of around $one hundred fifty million.
GupShup Funding & Investors:
GupShup has raised a complete $384.1M in investment over 7 rounds. GupShup is funded with the aid of using eight investors. Tiger Global Management and CRV are the maximum current investors. The current investment of GupShup got here from Fidelity Management, Tiger Global, and others, on July 28, 2021, in which it correctly raised $240M.
The Beer Sheth-led conversational messaging platform has disclosed its plans of creating a Pre-IPO spherical of funding possible, which might variety among $one hundred – $200 mn, as consistent with Sheth’s statements dated April 5, 2022. Beer additionally found out that the organization will list withinside the US marketplace, and the IPO is probably later this 12 months or in 2023.
The ultimate spherical that GupShup noticed changed into the Series F spherical on April 18, 2021, led with the aid of using Tiger Global Management, in which it raised $one hundred million and thereby, entered the unicorn membership of Indian groups. With its new fundraising spherical, the organization has stated plans to apply its finances for upscaling its go-to-marketplace projects around commercial enterprise-to-patron communications (B2C) everywhere in the globe.
Furthermore, the organization has additionally stated in a press launch that it’s going to use the contemporary finances it obtained to shop for secondary stocks from contemporary and previous personnel and earlier investors. GupShup is WhatsApp’s biggest accomplice with the aid of using notification extent and gives WhatsApp organization clients programmable messaging APIs and controlled offerings to permit them to talk with clients over WhatsApp Business.
GupShup has inaugurated a synthetic intelligence-powered customer provider platform for exceptional organizations on WhatsApp, letting those organizations customize data and reply to personal clients via using the WhatsApp dashboard. This is the following step withinside the persevering with collaboration among the 2 groups.
GupShup Revenue Model:
Though GupShup changed to start with commenced with a commercial enterprise version that revolved across the clients, the organization in the end modified its commercial enterprise version to recognition on enterprises. This is how the organization operates now in which the organizations use GupShup’s utility programming interface for purchaser interplay throughout extra than 30 touch networks, along with SMS. Developing chatbots, omnichannel inbox capabilities, conversational AI, and customer-aspect apps to address interactions are the various API offerings.
GupShup is presently called an international chief in conversational messaging with multiple lakh builders and organizations with it. GupShup released one of the first of its chatbot-constructing platforms (gupshup.io) withinside the global. It had 30,000+ chatbots throughout 22 channels along with Facebook Messenger, SMS, Twitter, Hangouts, Google Home, Amazon Alexa, WeChat, Skype, Microsoft Teams, and email, whilst ultimately recorded in September 2017.
Other Services Offered thru GupShup:
- Channels
- WhatsApp IconWhatsApp
- WhatsApp IconWhatsApp Commerce
- Instagram IconInstagram
- SMS IconSMS
- Gupshup IP (GIP) IconGupshup IP (GIP)
- RCS IconRCS
- GBM IconGoogle Business Messages
- Telegram IconTelegram
- Platform
- Messaging API IconMessaging API
- Conversations IconConversations
- Conversational AI IconConversational AI
- Bot Builder IconBot Builder
- Conversational Marketing IconConversational Marketing
- Solutions
- Bot Development Services IconBot Development Services
- Food IconFood & Beverage
- Retail IconRetail
- 1-click on Bill Pay Icon1-click on Bill Pay
- Customer Support IconCustomer Support
- Appointment Booking IconAppointment Booking
- Marketing Dashboard IconMarketing Dashboard
GupShup Competitors:
Top competitors of GupShup are:
- ServiceNow Now Platform
- IBM Watson Assistant
- TARS
- ManyChat
- Qualified
- Rulai
- e-bot7
- LivePerson
GupShup Latest News:
- 09 Apr 2021: Gupshup lands $100 million from Tiger Global, valuation hits $1.4 billion – Gupshup plans to apply the brand new capital to scale its product suite and go-to-marketplace projects throughout the globe.
- Gupshup acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses.
- Messaging platform Gupshup launches anti-sexual harassment chatbot ‘Shakti’ – Chatbot Shakti will assist manual girls on essential measures that might be taken throughout harassment.
GupShup Future Plans:
As consistent with the reviews of July 28, 2021, the organization’s co-founder and CEO, Beerud Sheth said that the organization is searching for a US list withinside the drawing close of 12 months. He has in addition stated that GupShup might be shopping for returned stocks from its personnel and early investors.
Fast ahead to April five, 2022, after it obtained Active.ai, Beerud said that the organization might maximum in all likelihood be launching its IPO later in 2022 or the following 12 months. This will make the organization construct an enviable tune record, for you to result in constructing family members with the marquee firms.
FAQs about GupShup:
What does GupShup do?
GupShup, previously known as SMS Gupshup, Webaroo, is a messaging offering and bot-improvement organization working in India, the United States, and the UK imparting SMS, email, Voice, USSD, and IP messaging and chatbot improvement to many Retail and e-trade groups.
Who are the GupShup founders who are based in Gupshup?
GupShup changed into based with the aid of using Beerud Sheth and Rakesh Mathur.
What groups does GupShup compete with?
GupShup’s pinnacle competitors are ServiceNow Now Platform, IBM Watson Assistant, TARS, ManyChat, Qualified, Rulai, e-bot7, and LivePerson.
Is Gupshup a unicorn?
Yes, GupShup a unicorn, entered the unicorn membership of the Indian groups on April 18, 2021.
Is Gupshup India an indexed organization?
The Gupshup Company isn’t always indexed however is aiming to release an IPO quickly in 2022 or 2023, and might in all likelihood list withinside the US marketplace.
What is Gupshup used for?
Gupshup is a leading conversational messaging platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support and 3400 employees.
Is Gupshup a B2B?
Founded in 2004 as Webaroo Inc by Beerud Sheth and Rakesh Mathur, Gupshup started out as an offline search engine. It later pivoted to an SMS-based B2C social network, which did not bring in much revenue. The company then moved to a B2B model to provide customer engagement across SMS and other channels.
Who is the founder of GupShup?
Beeurd Sheth is the founder of GupShup.
Is GupShup a good company?
Is SMS GupShup a good company to work for? SMS GupShup has an overall rating of 3.5 out of 5, based on over 69 reviews left anonymously by employees. 66% of employees would recommend working at SMS GupShup to a friend and 49% have a positive outlook for the business.
Conclusion:
When GupShup (previously known as Webaroo) was released in 2007, cellular changed into the most effective method to talk with many human beings. At that point (which changed into earlier than the phone era) absolutely everyone used to apply function telephones. The sole manner to attain human beings on function telephones changed into thru SMS.
GupShup advanced a simply noteworthy concept of an SMS utility however that changed into discovered to be harder and harder to monetize returned then. “We may want to neither subsidize nor monetize. The platform changed into great; the size changed into engaging, however, we couldn’t have the funds for the version,” he stocks. This is the time whilst the organization modified its commercial enterprise version and started out to construct an organization-orientated version, and achievement followed.
