The importance of organizing timely order delivery is undeniable. To remain reliable, businesses need to build their delivery processes in such a way they benefit both the consumer and the company.
“The ultimate goal for any business is building brand credibility. On-time order delivery allows demonstrating to your customer base the level of your team’s professionalism and their capability to organize the fulfillment process successfully,” says Ellie Yantsan, Marketing Executive at Mageworx.
This article shares data on the basic delivery methods available in the core Magento 2 and shares insights on what other functionality should be considered to organize the delivery process successfully.
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Why is On-Time Delivery Important for Your Business?
Adding a delivery promise to your site pages is half the battle. On-time delivery is a victory as it helps you create a long-lasting relationship with the customer and build brand authority. There are some critical importances of on-time delivery:
- Building brand credibility. Being punctual and sticking to deadlines is what professional businesses do.
- Improving customer loyalty. Upset shoppers are highly unlikely to return to the seller again when receiving a package several days after the delivery was claimed.
- Reinforcing brand trustworthiness. If you are selling goods that have expiration dates― such as pharmaceuticals, food items, medical samples, temperature-sensitive products, etc.―timely delivery allows you to demonstrate that your brand can be relied on.
Image credit: Statista
What is Delivery in Magento 2?
If you consult the official documentation, you’ll learn that Magento 2 delivery includes a setup with a variety of delivery methods and shipping carriers.
When learning about Magento delivery, the following notions and aspects should be considered:
Shipping settings
Here, you get to establish your business’s preferences regarding order delivery from your store or a warehouse and how you choose to manage it to multiple addresses.
Shipping carriers
Available for Adobe Commerce users only (or via a third-party extension), this setting enables you to share real-time shipping rates with the consumer, as well as package tracking and labels.
Basic delivery methods
Magento comes with a variety of built-in delivery methods. The most common ones are as follows:
- Free shipping
- Flat rate
- In-store delivery
- Shipping table rates
- Dimensional weight
- Real-time online rates
Shipping labels
Shipping labels are identification labels that help quickly describe the content of the package.
In Magento, such labels can be effortlessly created for new and existing orders when and after the shipment gets created.
Stored in PDF format, you can download Magento shipping labels to your computer for further application as per business needs.
Top 7 Tips to Manage Order Delivery Efficiently
Effectively organized Magento 2 order delivery can save hours of work for you, reduce human errors, and reduce a host of warehouse routines and deliveries.
- Shipping rules automation. With a system of rules, you can automate the choice of shipping methods. It will save your staff’s time and increase their productivity.
- Using multiple carriers. Different carriers handle different package types differently. Some carriers are top and more affordable when it comes to small parcels. Others handle large packages more accurately. By offering multiple carriers, your business can both lower costs and offer a variety of options.
- Prompter order pickup. Think over the means that can help you pick orders faster. Consider having a delivery schedule. Think about how you should manage packages of different sizes. Define how much time is normally needed to pick up an order, etc.
- Cheaper packing. And we are not talking about the cardboard boxes you use. If more costly packaging materials mean time and resource savings, then you should opt for making such a choice for sure.
- AI technologies. Artificial intelligence allows making the delivery process much smarter, augmenting the capabilities of a human being and eliminating the routine processes. For instance, it can be anomaly detection, customer service chat-bots, or services to the estimated delivery date and time solutions.
- Track and trace service. Customers expect to know at which stage of fulfilling their orders are. Track and trace allow notifying the consumer about the estimated delivery times and fulfillment statuses. Additionally, it helps reduce the number of interactions with your customer service team or, alternatively, let staff members quickly acquire and share requested delivery details.
- Quick and efficient returns processing. Returns can be a pain point both for businesses and shoppers. To simplify the process, make sure to clearly articulate all the required details to the consumer. Plus, it’s a must to analyze the type of most returned items and see whether your business can support this.
Conclusion
The order delivery date for Magento allows you to guarantee full customer satisfaction and meet your business’s needs.
By default, the platform comes with the most basic functionality when it comes to order delivery. However, to augment it and tweak it in full compliance with your business’s needs, you’ll need to opt for a third-party solution.
What would you recommend to organize order delivery in Magento 2? Feel free to share your insights in the comments field below.
