App-based businesses are soaring high in the market, taking over the industry by storm. Some of the most traditional businesses, like taxis and cabs, are now relying on apps to cover the market. Companies like Uber and Lyft offer multitudes of features and services to customers, and that’s why they have 71% and 29% of the US market covered. This article will provide the 15 most important and essential features that any taxi booking app must have.
15 High Priority Taxi booking App Features
- Easy Sign-up and Login
Taxi booking apps require an easy sign-up process to encourage more customers. Building a simple and easy sign-up process will drive sales and allow new customers to join without any hassle. Customers will avoid any complicated sign-up process that requires a lot of time to finish, and the company can lose a potential new customer.
Similarly, the login process is also necessary for every customer to sign up. However, customers need to sign up only once but must log in every single time. Apart from that, we need to make the login page safe and secure while making it easy to use. Developing a simple login method that allows users to quickly pass the login process will make a huge difference.
- Real-time Tracking
Real-time tracking is one of the most critical aspects of the taxi booking app. It allows customers to check the cab location in real time. Customers can book a cab and track the location while waiting for their ride. Apart from this, drivers can also benefit from this as they can track the customer’s location to find them.
Additionally, we can add real-time updates of the location via notification. This will provide important updates like drivers and vehicle information, estimated time of arrival, and delays. Every taxi booking app offers these services to its customers because it’s an essential part of any cab business.
- Multiple Payment Options
Proving multiple payment options to customers allows them to choose any method to pay for the ride. They can choose to with cash, credit/debit card, or with any other third-party apps. It will make the process easy and convenient for the customer.
We can also introduce wallet systems like Ola and Uber. This will allow customers to add money to their wallet, which will be deducted automatically based on the cab fare. This will create an opportunity for taxi businesses to retain their customers by offering discounts on wallet-based payments. Ultimately, multiple payment options offer access to the customer, and they can choose any options which work best for them.
- In-app Chat and Support
The customer needs an easy way to solve any issue or contact the taxi companies for support. That’s why every taxi booking app contains in-app chat options, emails, and phone numbers for support. This way, a customer can directly communicate with the company’s customer support team.
Adding in-app chat lets customers directly talk with the company for inquiries, issues, or complaints. This will expedite the process of resolving any issue. For support, we can also offer FAQs, a detailed guide on taxi book app features, phone numbers, and email addresses for any issue that cannot be solved with in-app chat.
- Rating and Review System
In the service industry, ratings and reviews provide an in-depth look at the app’s performance. We can add a rating and review system that allows customers to provide feedback on their experience. They can rate the drivers and offer reviews regarding their taxi rides. This will help the company to maintain quality standards and improve customer experience.
This will also encourage drivers to provide a better service as they can receive higher ratings. Based on this rating, companies can make changes to improve the issues where customers offer their feedback.
- Straightforward Booking Process
The taxi booking process is at the heart of all operations and features. We need to provide a simple, intuitive booking process that allows customers to quickly book and cab ride. There are many factors that contribute to the booking process. One of the most important is the user interface. The booking process needs to have clear and concise instructions that make the booking process streamlined.
Apart from that, we also need to add customization options such as the type of car, number of passengers, and more. They also need to add quick booking options where a customer can quickly book a ride and get all the Important details like ETA on the cab, driver, and vehicle information. For our repeat customers, we can offer saved ride history, where they can book a cab based on their previous destination and location.
- Effortless Access to Cab and Drivers’ Information
Taxi booking app needs to provide information like vehicle description and driver’s information. This information contains the car’s make, model, and color, which we can separate based on the taxi class their fall in. With car information, customers can quickly identify them from traffic and alert the driver.
Drivers’ information is important as customers can check their ratings directly from the app. Driver’s information is also important in the event of misbehavior or any issue so that customers can lodge a complaint against them. In rare cases where customers forget their luggage in the car, they can directly contact the driver from the app.
- Multi-language Support
Every service-based application should add multi-language support for their customer. A taxi company caters to diverse groups of customers, many of them do not speak the same language. To fix this issue, we can offer a language option where customers can choose their preferred language, and all services will change. We can offer these services directly from the sign-up page to make it easier for customers to book a taxi.
By offering multiple language options, we can tap into those customers who cannot use other apps because of the language barrier. We can also offer localized content like notifications, descriptions, or support. This will help companies to broaden their demography and target audience.
- Social Media Integration
Social media offers many benefits to taxi booking companies, such as marketing, branding, and visibility. Integrating social media with taxi booking apps allows customers to share their reviews, rating, and ride-sharing information directly to their accounts. Apart from that, most applications offer social media log-in, where customers can use their social media accounts to sign up.
It also allows companies to ask their customers to follow them on different social media accounts. Social media integration also offers a chance to advertise their app to a larger audience better. A potential customer can read reviews from other customers on social media which could persuade them to use the app.
- Better Safety Options
Every taxi booking app prioritizes the safety of its customers over everything else. That’s why every taxing booking app offers advanced safety features for its customers to increase their trust and confidence. One of the most useful features is the emergency button which can connect the customer directly to emergency services.
Other safety features are also added, such as real-time tracking. With this, customers can track the progress of their rides in real-time. Apart from that, the app should offer detailed information regarding the driver. We should always add an advanced safety feature to the taxi booking app as it will reassure the customers and improve safety measures.
- Third-party Integration
The Taxi booking app can add third-party services by integrating them into the app. It will enhance functionalities and user experience. Some taxi booking features must be integrated with a third party to function. One example is maps and navigation. Taxi booking apps can use Google Maps services to find and locate their customers or vice versa.
Apart from that, we need to add different payment gateways for customers’ convenience. With this, customers can choose any of the payment services to pay for their rides.
- Advance Booking and Ride Schedule
Just like trains, flights, or buses, we need to add advance booking or scheduled ride options to the app. This will offer flexibility for customers who book their rides in advance. They can also cancel or modify the schedules based on their requirement.
Customers can choose to schedule their ride directly from the booking process. They can select the date, time, and location in advance. We can send them reminders and notifications regarding their scheduled ride to confirm their booking. It will also help businesses manage resources more efficiently and provide better service.
- Report and Analysis for Admin Panel
There are three parts of the taxi booking app, one app is for the customer, one for the driver, and we need to build an admin panel for the company. Businesses can manage their taxi company directly from the admin panel, where they can get features like reports, analysis, and more.
This includes reports about total rides, earnings, ratings, complaints, and more. Businesses can use this to make changes or improve the customer experience. The admin panel also offers a detailed analysis of other data like app downloads, heat maps, and traffic.
- Earning Tracking for Drivers
On the driver side of the app, drivers can track their earnings directly from the app. Apps can offer the driver total earnings, tips, ratings, and more. It will also help them understand how much they are earning and help them to manage their finances effectively.
This should include real-time earnings updates, fare breakdowns, and historical earning data. These drivers can set up goals, track expenses, and manage their vehicles. It also offers payment integration where drivers can receive their payment directly.
- Loyalty Programs
A loyalty program allows businesses to retain their customers by offering rewards and discounts. It will encourage customers and incentivize them to repeat their booking only through their apps. This includes a reward system for customers who regularly use the app or refer it to their friends.
A report suggests that 87% of Americans want brands to offer them loyalty programs, and 68% say a loyalty program encourages them to use the service again. Apart from that, customers can track their rewards directly from the app. They use the Loyalty points to upgrade their ride, get discounts, or more.
Sources:
- https://www.protocloudtechnologies.com/taxi-booking-app-features/
- https://ronakataglowid.medium.com/features-benefits-of-taxi-booking-app-3be925db236c
- https://www.trootech.com/blog/advance-features-for-taxi-booking-app
Conclusion
Taxi and cab booking are competitive businesses. Take the example of Uber; no one believed that they could succeed in the market. However, they revolutionized the industry with their app. We need to add more features and services at the time of taxi booking app development to attract more customers. In this article, we have provided the top 15 features that every taxi booking app must have.
