Top 10 Ticketing Management Software

Introduction:

Ticketing software is a management software used by customer support to create, manage and maintain a list of customer issues. It is important for service professionals to save tickets or issues along with important customer information. The software works by creating a virtual ticket that allows users to explain the problem. Once the ticket is submitted by an employee or customer, the software assigns the ticket to a customer service representative who helps resolve the issue. In this article, we will see the list of Top 10 Ticketing Management Software.

List Of Top 10 Ticketing Management Software:

Zendesk:

Zendesk is a customer service platform built for customer relationship management (CRM). The tool provides a shared inbox for the support team to collect customer complaints and questions from voice chat, live chat, social apps, email and web widgets. It also offers a chatbot service that makes it easy for customers to get quick answers to questions or direct customers to the appropriate department for further assistance. Zendesk is a sophisticated tool that accomplishes complex tasks while being easy to use. It is one of the top Ticketing Management Software.

• Website: https://www.zendesk.com/in/service/ticketing-system/automated-ticketing-system/
• Contact: 03 9008 6775
• Address: 1019 Market Street. San Francisco, CA 94103

Freshdesk:

Another powerful ticketing tool is Freshdesk, a cloud-based software that helps small businesses provide exceptional customer support. A user-friendly tool that automatically converts web, email, phone, chat and social media inquiries into tickets and consolidates them across multiple channels. A unique advantage of Freshdesk is that it allows you to automate workflows so that you can complete your customer support tasks. Freshdesk offers AI-enabled chatbots, field service contracts, and predictive analytics capabilities.

• Website: https://www.freshworks.com/freshdesk/ticketing/
• Contact: +1 650 513 0514
• Address: 2950 S. Delaware Street, Suite 201. San Mateo CA 94403

ActiveDesk:

ActiveDesk is a great ticketing tool for business and service companies. From converting customer conversations into tickets to providing omnichannel ticket support, ActiveDesk seamlessly manages your ticketing needs and delivers excellent customer service. Along with automatically converting calls, chats, and emails into tickets, the tool directs the ticket to the appropriate customer support manager for optimal support.

• Website: https://activdesk.com.au/
• Contact: (03) 9706 9022
• Address: Moscow, Moscow City, Russian Federation

Zoho Desk:

Zoho Desk is a great option for companies with small customers facing a support team. What sets Zoho Desk apart from other software is the ability to integrate with other Zoho products. So, members who already use Zoho products can benefit from using their ticketing app. By making sure that the support team does not forget anything important to help them organize important ticket data, this tool provides a flawless customer experience. It is one of the top Ticketing Management Software.

• Website: https://www.zoho.com/desk/omnichannel-ticketing-system.html
• Contact: +1 877 834 4428
• Address: 4141 Hacienda Drive, Pleasanton, CA 94588, USA

HappyFox:

For organizations that are looking for a cloud-based solution that provides an integrated booking system, HappyFox is an excellent choice. Their ticketing system offers many easy-to-use and powerful features. A customer support team can handle ticket requests across multiple channels, including social media platforms. It allows the sales staff to interact with the customer over the phone using a VoIP connection. Unlike other ticketing systems, HappyFox uses a unique algorithm to identify agents. It comes in the list of the best Ticketing Management Software.

• Website: https://www.happyfox.com/customer-service-software/
• Contact: 949-535-2220
• Address: Irvine, California, United States

Help Scout:

Help Scout is another powerful and user-friendly ticketing tool. By offering intelligent customer management tools and a shared inbox with reports and workflows, Help Scout provides all the features needed to deliver a rewarding customer experience. In addition to managing customer conversations in one email inbox, the app collects customer comments via email and live chat. The tool can create workflows and automated responses to reduce response time and help customers.

• Website: https://www.helpscout.com/
• Contact: (866) 376-9322
• Address: 177 Huntington Ave Ste 1703, Boston, Massachusetts, 02115, United States 

Vision Helpdesk:

Vision Helpdesk is an excellent choice for a cloud-based ticket management solution. The software allows customer support professionals to automate workflows using criteria based on various rules. This tool records conversations in calls, chats, web forms, e-mails and social networks and makes them unified in a central place. What sets Vision Helpdesk apart from others is that it sends event notifications and manages tickets. It is one of the top Ticketing Management Software.

• Website: https://www.visionhelpdesk.com/products/help-desk-software
• Contact: 1(408) 809-0004
• Address: Gajra Chambers Kamod Nagar Fl 1, Indira Nagar, Maharashtra, 422009, India 

KB Support:

The KB Support plugin works with WordPress sites and provides seamless support for custom tickets. Whether a customer has an account on the site or not, customers can submit tickets. Once a customer submits a ticket, the platform automatically allocates tickets based on the number of active tickets the user has. KB support provides an SLA manager that keeps the organization’s target response and decision times as well as performance monitoring. It comes in the list of the best Ticketing Management Software.

• Website: https://kb-support.com/
• Contact: contact@kb-support.com
• Address: Not Known

Jira Service Management:

Jira Service Management is a ticketing tool that allows customers to report bugs, contact customers, and access the knowledge base to find answers to frequently asked questions. The tool offers real-time reporting, control and modification, customized templates, and automated orders. Although Jira project management provides its own user interface, customers can submit requests with built-in widgets in email. It is one of the most amazing Ticketing Management Software.

• Website: https://www.atlassian.com/software/jira/service-management
• Contact:  +1 415 701 1110
• Address: 301 E Evelyn Ave. Mountain View, CA 94041 United States

HubSpot Service Hub:

HubSpot Service Hub is a unique option for cross-functional teams. In addition to providing ticketing services, this tool provides ticket routing, operational automation, and self-organization across multiple service channels. This cloud-based tool simplifies management and response to customer inquiries and complaints. Teams can use the HubSpot Service Hub to answer customer questions by recording short videos, sending help documents, and creating custom email templates. It is one of the top Ticketing Management Software.

• Website: https://www.hubspot.com/products/service
• Contact: +1 857-829-5060
• Address: 1 Harbour Pl, Suite 175. Portsmouth, NH 03801. United States

Top 10 Ticketing Management Software with their Websites:

FAQs about Top 10 Ticketing Management Software:

What is the purpose of a ticketing management system?

A ticketing system enables IT support to efficiently manage, manage, expedite and resolve incidents. Ticketing software can automatically distribute and assign the incident to the correct IT user.

What are the advantages of using ticketing systems for network management?

• Organize high volumes of requests in a centralized system. 
• Consolidate interactions into one thread. 
• Maintain customer service standards. 
• Context of previous customer communications.

What should I look for in a ticketing system?

• Multi-channel accessibility. 
• Support for multiple languages. 
• Full customization. 
• Workflow automation. 
• Personalized ticket pages. 
• Ticket categories and tags. 

What are the types of ticketing tools?

• HubSpot Ticketing Software.
• HappyFox.
• SolarWinds Service Desk.
• LiveAgent.
• Zendesk Ticketing System.
• Front.

How can I improve my ticket management?

• Ensure proper agent training. 
• Decide how you will prioritize tickets. 
• Use all the automation capabilities.
• Ensure your team isn’t overloaded. 
• Make the right use of ticket tagging. 
• Set and monitor ticket statuses.

What are the 4 aspects of SLA?

• Overall objectives. 
• Description of the Services. 
• Performance Standards. 
• Compensation/Service Credits.

What is the fastest way to resolve a ticket?

• Reduce Support Tickets With a Knowledge Base. 
• Prioritize Urgent Support Tickets. 
• Practice Effective Support Ticket Distribution. 
• Communicate With Your Customers. 
• Monitor Key Support Ticket Metrics.

How do you manage customer support tickets?

• Provide a Self-Service Support System. 
• Assign Priority on a First-Come Basis. 
• Set and Monitor All Ticket Statuses. 
• Use a Digital Adoption Platform for Better User Training and Support. 
• Give Biggest Clients Support Priority. 
• Automate Workflows Wherever Possible.

Which ticketing tool is most of the companies use for SAP?

And when it comes to integration with existing systems – whether SAP or Microsoft Teams – REALTECH is the best choice when it comes to ticketing software.

Which software is best for ticket booking?

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events. Through intuitive features and one centralized Dashboard, FareHarbor eases operations for 13,000+ businesses worldwide.

Why do we need ticketing tool?

A ticketing system allows IT support to track, manage, speed up, and deal effectively with incidents. The ticketing software can automatically distribute and assign incidents to the right IT staff member. It can also automatically carry out simple tasks to save time and resources.

Conclusion:

So, these are the list of Top 10 Ticketing Management Software. A good ticket management system will make it easier for your team to handle customer requests. Choose a ticketing app that uses active technology. In this way, you will meet the expectations of your customers and your employees will solve many problems, leading to customer satisfaction.