HGI Total Quality Management system (TQM) is a business management strategy employed to improve quality and productivity within an organization. TQM looks at all aspects of a company’s operations, from the design and development stage to delivery and after-sales service. Its aim is to ensure that every process and activity within the organization meets the highest standards of quality.
Harrington Group International is committed to providing a total quality management system (TQMS) for its customers. The TQMS is a set of processes and procedures that are used to manage and improve the quality of products and services. It is designed to help organizations achieve their objectives by ensuring that all activities are carried out in a consistent and controlled manner.
TQM is often used in manufacturing industries, but it can be applied to any type of business. It is a continuous process that involves all employees, from the top management down to the front-line workers. TQM requires everyone in the organization to work together to achieve common goals.
There are various tools and techniques used in TQM, such as quality control charts and statistical process control. These help to identify and correct problems in the production process. TQM also places a strong emphasis on training and employee education. This is because educated and well-trained employees are more likely to produce high-quality products and services.
TQM is a long-term strategy that requires commitment and dedication from all members of the organization. It can be a costly and time-consuming process, but the benefits are worth it. TQM can help to improve customer satisfaction, reduce waste and errors, and increase efficiency and productivity.
The TQMS is based on the following principles:
1. Customer focus: organization exists to serve its customers and should strive to understand their needs and expectations;
2. Leadership: effective leadership is essential to the success of any organization;
3. Involvement of people: All members of an organization must be involved in its quality improvement efforts.
4. Process approach: All activities within an organization should be seen as part of a process.
5. Systematic approach to management: quality improvement efforts should be planned and carried out systematically.
6. Continual improvement: Continual improvement is essential to the success of any organization.
7. Fact-based decision making: decisions should be based on facts and data, not assumptions or gut feelings.
8. Scientific and statistical approach: Decisions should be based on data and evidence;
9. System approach to management – an organization should be viewed as a system, with each part working together to achieve the organization’s objectives.
Benefits of TQMS
There are many benefits to implementing a TQMS. Some of the most important benefits include:
1. Improved customer satisfaction – by understanding and meeting customer needs, organizations can increase customer satisfaction and loyalty;
2. Improved quality of products and services – by continuously improving the quality of its products and services, an organization can increase its competitiveness;
3. Reduced costs .This is done by identifying and eliminating waste, organizations can reduce their costs and improve their bottom line;
4. Improved employee satisfaction, by involving employees in quality improvement efforts, organizations can create a more positive work environment and improve employee morale;
5. Increased market share: by providing superior quality products and services, organizations can increase their market share.
Where to get Harrington Group International
Harrington Group International is a leading provider of total quality management systems (TQMS). They offer a wide range of TQMS services, from consulting and training to system implementation and certification. Their team of TQMS experts has extensive experience in all aspects of quality management, and they are committed to helping their clients achieve their quality objectives.