Interactive Voice Response (IVR) is your best bet if you need an affordable voice receptionist. If implemented properly, an IVR calling system can keep customers happy, and operations humming along.
When running a small business that needs constant contact center help, it’s important to have a unified platform to manage a wide range of unique difficulties. The nature of customer service work necessitates adaptability in procedure because of the ebb and flow of work and the issue of high employee turnover.
Because of these challenges, it’s important to implement an IVR calling system to help with call routing and traffic analysis.
A modern call center will have IVR integrated with customer relationship management and other contact center tools. Your company might benefit in several ways from an intelligently built IVR system.
Table of Contents
Avoid Financial Loss
In 2020, there is no justification for spending money on bulky plastic desk endpoints that are not mobile and cannot be upgraded in a practical manner. Costs for unnecessary hardware may be immediately reduced by enabling workers to install specialist software on their own phones or computer, and the sooner the switch is made, the sooner the savings will be realized.
However, the greatest part is that your calls will go over the internet instead of the regular phone lines, making each and every one of them essentially “free” within your current bandwidth limits.
The mobility afforded by VoIP calling services, together with the scalability and low per-minute costs that only internet calling can provide over large geographic distances.
Quickly & Easily Monitor Your Calls
The IVR phone system efficiently and quickly routes your calls. A more professional image is presented to the public. Callers spend less time on hold and more time getting their issues resolved on the first try.
When a call comes in, it is automatically sent to the correct division. Your sales team member will appreciate the huge increase in their available time as a result of this.
Improve Methods of Verifying Individuals
The identification process may be automated by IVR calling systems, giving the salesperson all the information they need before answering the phone.
If a customer is placed on hold or must wait in the ACD line, they may submit data at that time. Customer satisfaction and caller involvement are both boosted by these features.
Reforming the Sales Cycle
It is easier to complete a deal when using interactive voice response technology. When orders are processed more quickly, more calls may be taken, and more orders can be processed in a given workday.
Sales revenue rises when the sales cycle is streamlined, and your small business thrives as a result.
Build Trust Factor
Consumers will respect your business more if you respect their time. When calling in, users of Office24x7 will not have to listen to lengthy recordings, look for an extension, follow instructions, or sift through a maze of phone numbers, thanks to the automated Interactive Voice Response system.
It’s simple for any business, no matter how large or small, to create a unique route that each incoming caller may take to get the help they need as quickly and expertly as possible.
Freedom and Flexibility for The Team
Long before the present global health crisis, the digitally-native generation climbing the professional ladder was known to demand workplace flexibility — including the ability to work from wherever they choose, on their chosen device, and in the way that suited them best.
Having happy, dedicated workers who are also highly motivated is essential to the success of any business, as is providing them with the resources they need to do their jobs well. Our Office24by7 cloud-based telephone solution enables remote management and monitoring of operations. You can be certain that your employees won’t be among the 24% who are contemplating quitting their jobs owing to poor technology, thanks to our suite of over 70 cutting-edge features.
Geographical Routing
The location of the calling party determines the path used by the call. A call made from another location may be assigned to a certain agent.
As a result, your business’s productivity will rise, and client happiness will soar. Clients will appreciate the time and effort savings, and you’ll get their satisfaction.
Lessening of Lag Time
Have you ever ordered a meal online and waited a very long time for it to arrive? It’s likely that if you’re a customer who is having trouble with the service they paid for, they will direct you to call a customer support hotline.
No matter how large or small a business is, customer service must be a priority (small, medium, or big).
Providing an IVR service to your customers will assist grow their loyalty to your company. It has a real impact on whether or not a consumer will make a purchase.
24by7 Access
The consistent and reliable operation of IVR calling systems benefits both companies and their consumers. To save customers time, if they contact us outside of business hours, prerecorded messages might be played for them.
Allow the IVR to attempt to address the problem or to let him know that you will call him as soon as feasible (for example, while phoning to inquire about your phone bill or account balance).
Redundancy
There will never be any downtime with a cloud-based IVR calling system. The IVR service continues to function in the event of a server failure since redundant systems are in place.
Having an IVR system allows you to provide support around the clock with almost 100% reliability. From a business standpoint, that’s all your customers need for a perfect interaction with your company.
Conclusion
Office24by7 has been recognized as a top IVR service provider in India. The company’s clientele includes market leaders across a variety of sectors. We have become the go-to communication partners for businesses because of our extensive set of services and stellar after-sale service. You may learn more by calling us at +91 7097171717.
