Cloud call center providers are the most essential to full fill today’s needs. Cloud call center providers are web-accessible platforms handles inbound and outbound phone calls and interactions with customers. Cloud call centers are accessible every where virtually. Cloud call center providers working with core technologies including automated call distributer (ACD) and interactive voice response (IVR) system.
According to the global contacting survey 2021, only 32% of companies ran cloud call centers in 2020. In the present scenario costumers have switched to digital world. so, to full fill costumer needs businesses also have to move with cloud call centers. Cloud call center providers eliminate the need of physical infrastructure and it is very important to strengthen customer satisfaction of all businesses.
Entrance of cloud call center providers has aided many businesses to become well organized. In this article, we are going to discuss the top 10 cloud call center providers in India. Check the list below
List of Top 10 cloud call center providers in India:
| Sl.No. | Name | Headquarters | Website |
| 1 | Knowlarity | Singapore | https://www.knowlarity.com/ |
| 2 | Exotel | Bangalore, India. | https://exotel.com/ |
| 3 | Ozontel | Hyderabad, India | https://ozonetel.com/ |
| 4 | Servetel | Gurugram, India | https://www.servetel.in/ |
| 5 | M cube | Bangalore, India | https://www.mcube.com/ |
| 6 | Ameyo | Gurgaon, India | https://www.ameyo.com/ |
| 7 | Bay talkitec | Chennai,Tamilnadu | http://www.baytalkitec.com/ |
| 8 | Big V telecom | Pune, India | https://www.bigv.in/ |
| 9 | My operator | New Delhi, India | https://myoperator.com/ |
| 10 | Mob texting | Bangalore, India | https://mobtexting.com/ |
Table of Contents
Knowlarity
Knowlarity is Singapore based cloud call center provider and one of the top 10 cloud based call center provider in India. Initially it was headquartered in Gurgaon, India later in 2013 shifted into Singapore. Knowlarity was founded in2009 by Ambarish Guptha and Pallav Pandey having more than 15000 paying business customers,300+ employees, 1000 partners and 8 offices India. Knowlarity is Provide solutions to businesses in south eastern and Middle Eastern markets. They are well known for their innovation and process excellence.
Their products include super reception list, click to call, virtual number, call center solutions and more. This company was sighted with various awards and achievements including Amazon excellence award, silicon India startup of the year and Nasscom emerge 50 etc.
Rating 3.5
Website https://www.knowlarity.com/
Exotel
Exotel is Asia’s largest cloud call center provider having specialized features includes IVR, call recording, small call routing, easy lead management etc. They offer services to small and medium entrepreneurs in India and south East Asia. This company was founded in 2011 by Shivakumar Ganeshan, Ishwar Sridharan and Siddharth Ramesh and headquartered in Bangalore, India.
In 2015 exotel acquired social media start up croack.it to strengthen its line of product in voice. Company is currently handling more than 5 million calls a day with over 18000 companies. Their products include number masking, lead assist, virtual number, IVR, SMS, and call recording softwares.
Rating 4.3
Website https://exotel.com/
Ozonetel
Ozonetel is one of the top 10 cloud call center providers in India providing project and programme management solutions, planning and preparation, solution deployment, education & knowledge transfer and solution assurance services. Ozonetel was established in 2007 by Atul Sharmachaitanya and Murthy Chintalapati headquartered in Hyderabad, India. They offer variety of pure, hybrid and private cloud solution to suit all sized contact centers. Company has 5000 + customers across India. They provides customer experience via all channels like emails, SMS, chat, social media and more to reach support and engage customers.
Rating 4.5
Website https://ozonetel.com/
Servetel
Servetel is a Gurugram-based cloud call center established in 2017. This is one of the top 10 construction companies in India that ensures stable and efficient communication to their customers. Company executes their services through products like voice toll-free number call broadcasts, IVRS etc. It is a privately owned company has a vision to reinvent and virtualizes the world’s telecommunication infrastructures. Servetel’s features include best in class HD quality, reduced cost, flexible and scalable plans, 100% customer satisfaction and 24×7 technical supports.
Rating 4.0
M cube
M cube is a Bangalore based cloud call center provider established in 2006 provides call center services in 106 countries. Their Services include call tracking, call recording, multi level IVRS, toll free number, auto dialer, lead management and more. M cubes features include automated helpline, business telephony system, integration reporting, scalability, multi level IVR, intricate coding or technical knowledge.
Rating 4.7
Website https://www.mcube.com/
Ameyo
Ameyo is one of the top 10 cloud call center provider in India headquartered in Gurgaon, India. Ameyo founded in 2003 as Drishti soft solutions private limited by Bishal , Sachin Batia and Nayan Jain. Later it was rebranded in 2010 as Ameyo. They execute their services with a vision to build world class enterprise projects from India. Ameyo provides several services including voice chat and video that can automate the customer engagement experience in contact centers .Ameyo have mission to be amongst most respected technology company by bringing together the brightest people in industry and academia. They have 2000+ customers, 500+ employees and offices in major cities of US, India and Philippines.
Rating 3.9
Website https://www.ameyo.com/
Bay talkitec
Bay talkitec is a leading cloud call center provider and one of the top 10 in India. Bay talkitec founded in 1991 by Arunan Devadoss and Shekar Krish and headquartered in Chennai,Tamilnadu. Bay talkitech is a nongovernmental company specializes in IVR and contractive voice response. They provide services including contact center applications, mobile value added solutions (VAD),VoIP, voice logger, video messaging applications for 3G network, contact center applications and more. They are pioneer in media convergence applications and had made name for itself in the list of top service providers.
Rating 3.8
Website http://www.baytalkitec.com/
Big V telecom
Big V telecom is a cloud call center provider established in 2008 head quartered in Pune, India. It is one of the top 10 cloud call center provider in India offers affordable and simpler telephony solutions to all businesses. This is a private company specializes in cloud telephony, customize automated call centers, single number contact for all stake holders, audio profile, toll free website, IVR and more.
Over the years they have achieved many awards including the Aegis Graham award in 2012 for innovative managed service.
Rating 3.7
Website https://www.bigv.in/
My operator
My operator is one of the top 10 cloud call centers in India Established in 2013 by Ankit Jain and headquartered in New Delhi, India. My operator is India’s first cloud based call management solution provider. They provide services like IVR solutions, toll free number, call reporting, call recording etc. My operator has a vision to empower businesses of all sizes. They are working with 6000+ clients and also provide solutions like call masking, call information and multi store.
Rating 4.2
Mob texting
Mob texting is one the top cloud based call centers in India founded in 2012 by Ajay Gupta and Brijesh Kashyap. Mob texting is a private company headquartered in Bangalore, India. They provides services in various sectors like education, tourism & travel, hotel & resorts, advertisements & media agencies, auto mobiles & dealers, gym & health clubs and more. Mob texting provides multi channel communication services like SMS bot, RCs, whatsapp etc. They are specializes in voice bot, cloud telephony, bulk SMS, authentication, IVR, API and more.
Rating 4.5
Website https://mobtexting.com/
FAQ’s about Top 10 cloud call center providers in India:
What is a cloud call center provider?
Cloud call center providers are web accessible platforms for handling customer calls and interactions, hosted and supported by a third party vendor.
What is the core technologies included in a cloud call center provider?
Automatic call distributer (ACD), and interactive voice response (IVR).
What are the benefits of being a cloud call center?
- Reduce operational cost
- Scalability
- Flexibility
- At-home agents
- Integrated multiple communication channels
- Advanced call routing
- Uses automated services
- Quick deployment
Which are the top 10 cloud call center providers in India?
- Knowlarity
- Exotel
- Ozontel
- Servetel
- M cube
- Ameyo
- Bay talkitec
- Big V telecom
- My operator
- Mob texting
Conclusion
Companies want powerful and good customer communication it is better to move to cloud call center. It will help to achieve customer satisfaction goals and future sustainability of all sized businesses. According to us these are the top 10 cloud call center providers in India and offer a great variety of smart solutions.
